Steven Overall
Mesquite,Tx
Summary
CCTV Dispatch Operator with proven expertise at Sunstates Security, excelling in optimizing response times and enhancing operational workflows. Skilled in dispatch software and active listening, I effectively coordinated emergency responses and trained new team members, fostering a collaborative environment while maintaining professionalism and strong client relationships.
Overview
2
2
years of professional experience
Work History
CCTV Dispatch Operator
Sunstates Security
07.2025 - Current
- Coordinated schedules and assignments for security staff, optimizing coverage and response times.
- Utilized radio communication systems to relay critical information to on-site teams promptly.
- Responded quickly to emergency situations, implementing protocols to ensure safety and security.
- Assisted in training new operators on systems and procedures, fostering a collaborative team environment.
- Maintained accurate logs of incidents and dispatched calls for record-keeping and analysis purposes.
- Evaluated operational workflows, identifying areas for improvement in response efficiency and resource allocation.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
CCTV Dispatcher
United Protective Services
05.2023 - 07.2025
- Coordinated emergency response efforts, ensuring timely dispatch of security personnel to incidents.
- Monitored communication systems, relaying critical information between field staff and management.
- Managed scheduling logistics for security personnel, optimizing coverage across multiple sites.
- Conducted regular training sessions for new team members on operational protocols and dispatch procedures.
- Assisted in maintaining accurate records of dispatch activities and incident reports for regulatory compliance.
Skills
- Stress tolerance
- Information analysis
- Customer service
- Problem-solving
- Time planning
Timeline
CCTV Dispatch Operator
Sunstates Security
07.2025 - Current
CCTV Dispatcher
United Protective Services
05.2023 - 07.2025
Similar Profiles
Alexandra MontgomeryAlexandra Montgomery
1st Shift Lead Supervisor at Sunstates Security - Honda Jet Corporate Security1st Shift Lead Supervisor at Sunstates Security - Honda Jet Corporate Security
Charles B. AllenCharles B. Allen
Regional Manager at Sunstates SecurityRegional Manager at Sunstates Security
HEATHER HARTHEATHER HART
Security Lead Officer at Sunstates SecuritySecurity Lead Officer at Sunstates Security
Candace AlagbadaCandace Alagbada
Transportation Coordinator (Temp) at Impressive Transport ServicesTransportation Coordinator (Temp) at Impressive Transport Services
Austin FieldsAustin Fields
Volunteer Firefighter at Payne Springs Fire RescueVolunteer Firefighter at Payne Springs Fire Rescue