Steven Pack
US
Summary
Results-driven professional with over 15 years of experience in hotel sales and loan officer roles, seeking to transition back into the hospitality industry. Proven track record of managing client relationships, and delivering exceptional guest experiences, with expertise in sales strategy and business development. Skilled in financial analysis, negotiation, and customer service, with the ability to leverage recent experience in loan management to bring a fresh perspective to sales and operations.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Officer
Barret Financial/ Willamette Valley Bank
07.2019 - Current
- Managed a pipeline of multiple loans while maintaining strict adherence to deadlines and regulatory requirements.
- Participated in community events to promote lending services, increasing brand visibility and generating leads for potential new business opportunities.
- Experience driving sales growth through diverse channels including cold calls, client referrals, email campaigns, and social media outreach.
- Negotiated competitive interest rates with lenders on behalf of clients, securing favorable terms that contributed to overall profitability.
- Developed comprehensive knowledge of various mortgage products to better serve client needs and preferences.
- Increased mortgage loan production through the development of new business relationships and referral sources.
- Provided exceptional customer service throughout the entire loan origination process, earning repeat business from satisfied clients.
Group Rooms Coordinator
Coeur D Alene Resort
02.2014 - 07.2019
- Oversaw operation of reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
- Conducted site tours for potential clients showcasing hotel facilities and amenities tailored specifically toward their needs which resulted in securing new business opportunities.
- Worked closely with other departments such as catering or audiovisual teams when necessary to ensure seamless execution of group events.
- Calculated and prepared room reports to determine sources of business revenue using various systems, including
- Managed rooming lists and processed any changes or cancellations, keeping all relevant parties informed and minimizing potential issues.
- Assisted in development and revisions of forecasts for rooms department, both monthly and annually.
- Increased revenue by upselling additional hotel services and amenities to group clients during the reservation process.
- Analyzed historical data to identify trends in group bookings, allowing for more informed decision-making regarding future promotions and strategies.
Sales Coordinator/Sales Manager
Marriott Hotels / Hollander Investment
04.2008 - 11.2013
- Managed sales operations across three properties, including Best Western Premier, Fairfield Inn, and Holiday Inn Express, driving revenue growth and enhancing customer satisfaction.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Participated in industry events such as trade shows and conferences to network with potential clients and promote the hotel brand.
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
- Organized successful site visits for potential clients, highlighting the hotel''s features and demonstrating its value as a destination venue.
- Identified opportunities for growth by conducting market research and analyzing competitor strategies.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Business Administration And Management
Warner Pacific College
Portland, ORSkills
- Goal-Oriented
- Competitor Analysis
- CRM software proficiency
- Hospitality Industry Knowledge
- Teamwork and Collaboration
- Customer Service
- Sales operations
- Excellent Communication
- Organizational Skills
- Self Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Loan Officer
Barret Financial/ Willamette Valley Bank
07.2019 - Current
Group Rooms Coordinator
Coeur D Alene Resort
02.2014 - 07.2019
Sales Coordinator/Sales Manager
Marriott Hotels / Hollander Investment
04.2008 - 11.2013
Bachelor of Science - Business Administration And Management
Warner Pacific College
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