Steven Palafox
Lynwood,CA
Summary
Skilled professional specializing in hospitality operations and digital marketing strategies. Demonstrated proficiency in managing client relationships and executing marketing campaigns through effective content creation and social media management. Strong organizational skills contribute to seamless operations and enhanced customer experiences.
Overview
5
5
years of professional experience
Work History
Bell Clerk/Cashier
Disneyland Resort
Anaheim, CA
09.2022 - Current
- Take ownership of guest needs by listening to concerns, identifying solutions, and coordinating with appropriate teams to help create positive and personalized experiences.
- Coordinate and organize daily Bell Services and Valet tasks, including luggage handling, packages, returns, and deliveries.
- Assist the onboarding and training processes of new employees, ensuring team members were knowledgeable and set up for success.
- Serve as an active member of the Safety Team, promoting a proactive, safe environment for guests and Cast Members.
- Managed administrative duties efficiently in a high-volume, fast-paced environment, showcasing strong organizational skills.
Photographer & Owner
Freelance Photography Business
01.2026 - Current
- Founded and manage a photography business specializing in branded, lifestyle, and promotional content
- Plan and execute photoshoots, including creative direction, lighting, composition, and post-production editing
- Collaborated with SoulCycle to create high-quality imagery that enhanced brand partnerships and supported marketing campaigns
- Managed client relationships and scheduling while ensuring timely content delivery and strong brand alignment
- Leveraged social media and digital platforms to effectively promote services and drive audience engagement
Barista
Dutch Bros Coffee
Lemoore, CA
06.2021 - 08.2022
- Operated effectively in a high-pressure, customer-focused setting, providing exceptional guest service and communication.
- Fostered positive relationships with customers, enhancing brand loyalty and cultivating a welcoming atmosphere.
- Maintained inventory and ensured product quality, supporting smooth workflow and enhancing customer satisfaction.
- Managed daily operations, delegating tasks to maintain cleanliness, organization, and efficiency of workspace.
Education
Bachelor of Arts - Communications and Media
University of Massachusetts Global
01-2027
Skills
- Operations and administration
- Scheduling
- Content creation and marketing
- Digital marketing strategies
- Social media management
- Client relations
- Time management
- Microsoft Office
- Opera, HotSOS, and Valet software expertise
- Adobe Photoshop and Lightroom skills
Professional Development
- Digital marketing campaigns contributing to brand visibility and engagement.
- Featured as a co-star in an advertisement for Chamberlain Coffee, enhancing marketing efforts and social media presence.
- Managed personal scheduling and logistics, ensuring optimal time management and task prioritization.
- National Academy of Sports Medicine Certified Personal Trainer (NASM-CPT) in progress.
Timeline
Photographer & Owner
Freelance Photography Business
01.2026 - Current
Bell Clerk/Cashier
Disneyland Resort
09.2022 - Current
Barista
Dutch Bros Coffee
06.2021 - 08.2022
Bachelor of Arts - Communications and Media
University of Massachusetts Global