Steven Patterson

Routine Cleaning and Maintenance: Water Chemistry and Testing: Pool Equipment Inspections: Repairs and Troubleshooting:

• Skimming the Pool Surface: Removing leaves, debris, and bugs from the water's surface using a skimmer net.
• Brushing Pool Walls and Tiles: Scrubbing the walls, tiles, and pool floor to prevent algae buildup and keep the pool looking clean.
• Vacuuming the Pool: Using manual or automatic vacuums to remove debris from the bottom of the pool.
• Cleaning Pool Filters: Checking and cleaning the filter system to ensure it operates effectively, which helps to maintain clean water.
• Cleaning Skimmer Baskets and Pump Strainers: Emptying and cleaning the baskets and strainers that trap debris from entering the system.
• Testing Water Chemistry: Regularly testing the pool water to measure pH, chlorine levels, alkalinity, calcium hardness, and other chemical levels to ensure they are balanced.
• Adding Chemicals: Adding chlorine, algaecide, balancers, and other chemicals to adjust water chemistry for safe swimming conditions.
• Monitoring Sanitization Systems: Ensuring that the pool’s sanitizing systems (chlorine generators, saltwater systems) are functioning properly.
• Inspecting Pumps and Motors: Ensuring the pool’s filtration and pump systems are working efficiently. Repairing or replacing faulty equipment.
• Checking Pool Lights: Ensuring that pool lights (both underwater and exterior) are functional and replacing bulbs when necessary.
• Inspecting Pool Drainage and Plumbing: Ensuring that drains, pipes, and other plumbing systems are clear of obstructions and leaks.
• Fixing Leaks: Locating and repairing leaks in the pool liner, pipes, or equipment..
• Replacing Pool Equipment: Replacing broken or malfunctioning pool equipment, such as pumps, heaters, or chlorinators.

• Managing Taproom Operations: Ensuring smooth day-to-day operations, including opening and closing the taproom, managing guest flow, and maintaining cleanliness.
• Monitoring Taproom Inventory: Managing stock levels of beer, merchandise, glassware, and other supplies, and coordinating reorders as necessary.
• Ensuring Compliance: Maintaining compliance with local, state, and federal laws regarding alcohol service, health regulations, and safety standards.

• Creating a Welcoming Atmosphere: Ensuring guests have a positive and memorable experience through excellent customer service, a comfortable environment, and a well-curated beer selection.
• Engaging with Customers: Interacting with guests, answering questions about the brewery’s products, and offering recommendations.
• Handling Customer Complaints: Resolving issues and addressing customer concerns in a professional and timely manner to maintain satisfaction.

• Hiring and Training Staff: Recruiting, training, and developing taproom staff, including bartenders and servers, ensuring they are knowledgeable about the beer offerings and customer service best practices.
• Scheduling and Supervising Staff: Managing shift schedules and ensuring that the taproom is adequately staffed during peak hours.
• Providing Feedback and Motivation: Offering ongoing support, coaching, and feedback to staff to maintain high standards of service and productivity.

• Driving Sales: Promoting beer sales, both in the taproom and potentially for to-go orders or memberships, and maximizing revenue by creating special promotions, tasting events, or collaborations.
• Event Planning: Organizing and managing events, such as brewery tours, beer releases, live music, or other themed events to increase foot traffic and engagement.
• Brand Promotion: Representing the brewery’s brand in a positive light and creating opportunities for customers to learn more about the brewery’s story, mission, and products.

• Budgeting and Expense Management: Managing the taproom's budget, including costs for inventory, staffing, and events, while striving to keep expenses within target and increasing profitability.
• Tracking Sales and Inventory: Using point-of-sale (POS) systems to track sales, monitor inventory, and ensure accurate record-keeping for financial reporting.

• Ensuring Cleanliness: Overseeing regular cleaning and maintenance of the taproom, including furniture, fixtures, and restrooms, to ensure a hygienic and pleasant environment for guests.
• Maintaining Equipment: Ensuring the bar and equipment (such as taps, glassware, coolers, etc.) are in good working order.

• Working with Brewers: Collaborating with the brewery team to ensure the taproom’s offerings reflect the brewery’s current production and seasonal releases.
• Feedback Loop: Collecting customer feedback on beer preferences and making suggestions to the brewing team for potential product development or special releases.

• Inventory Control: Keeping accurate records of inventory levels, beer rotation, and usage to avoid overstock or waste.
• Sales Reports: Analyzing sales data, tracking trends, and reporting on taproom performance to upper management or ownership.

• Promoting Responsible Drinking: Ensuring that alcohol is served responsibly, monitoring guest consumption, and ensuring staff follows company policies on responsible service.
• Maintaining a Safe Environment: Ensuring the safety of customers and staff by addressing any potential hazards, including maintaining proper crowd control, handling emergencies, and following health guidelines.

• Building Community Relationships: Establishing and maintaining relationships with local businesses, organizations, and customers to foster a sense of community around the taproom.
• Social Media and Marketing: Engaging with customers on social media platforms to promote events, new releases, and other taproom happenings.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.