Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Summary - Executive Summary
Timeline
Generic

STEVEN PICKENS

Zebulon

Summary

Delivering a robust experience of over 20 years in the information technology sector. Showcasing proficiency in an extensive range of software and protocols, including Bomgar, Virtual Network Computing, Multiple Virtual Storage, Remote Desktop Protocol, Windows 10 & 11 and Windows Server 2012 R2. Holding a proven record of implementing and managing complex IT projects. Technical skills complemented by a strong comprehension of business needs, ensuring solutions align with the organization's strategic goals. Able to motivate and lead teams to peak performance. Passionate about keeping up-to-date with the latest technological trends to drive enterprise success.

Overview

26
26
years of professional experience

Work History

Fleet Manager

Ovation Wps
09.2023 - 01.2024
  • Was Responsible for supporting the 168 Systems on the Production Floor
  • Rest Passwords for Functional Accounts
  • Edited Registry to AutoBoot into Functional accounts
  • Edited registry for system to perform a weekly reboot
  • Supported Line systems Remotely using RDP, Jumpservers, And VNC Viewer
  • Assisted with Planning and Implementation of upgrades and Line expansion
  • Also supported Labs that were on segregated networks using Windows XP and Windows 7
  • Assisted with upgrades to windows 10

Tech Hub Analyst

Ovation Wps
12.2020 - 09.2023
  • System using Active directory, multiple Web based Apps
  • Used SCCM Software installs and reinstalls
  • Used SCCM to Build new systems for New Employees
  • Gave tech support to Clients for O365 Email and apps
  • Also supported SAP, Citrix, Aspen, Statistica, Autocad, and Adobe
  • Filed Incidents and ticket requests to correct groups in Servicenow

Service Desk Analyst

TEKsystems
03.2019 - 10.2020
  • Password resets, Account Unlocks using Active directory
  • Citrix account Unlocks and resets using Main Frame, MVS, and multiple Web based Apps
  • Using SCCM to perform remote tech support repair, and Software uninstalls and reinstalls
  • File ticket requests to correct groups

Technical Support

Cree Wolfspeed Division
01.2018 - 01.2019
  • Perform tasks related to the assembly, optical and electrical testing, and characterization of LED component test boards
  • Troubleshoot networking issues
  • Install and configure hardware and software
  • Understand the complete reliability and characterization testing process flow
  • Provide support to team members to investigate/resolve testing issues and suggest solutions to prevent future occurrence

Service Desk Analyst

HCL
01.2016 - 01.2018
  • System password changes and resets, using Active directory, Main Frame, MVS, and multiple Web based Apps
  • Using Skype or SCCM to perform remote tech support repair, uninstalls and reinstalls
  • File ticket requests to correct groups

Desktop Support

NC Museum of Natural Science
01.1998 - 12.2015
  • Working as The IT Manager for the NC Museum of Natural Sciences
  • Duties included System Administrator on a Novell 4.1, 5.0 and 6.1
  • And Windows server 2008
  • Supervising and training 2 technicians, setting up user accounts
  • Setup of a new network in the new NC Museum of Natural Sciences and the NRC
  • Oversaw the setup of The Forestry Museum in Whiteville, NC
  • Preventive maintenance of server, Installation and setup of raid arrays
  • Setup and Installation of new servers Novell 4.1 through 6.0 and Microsoft server 2003 thru 2012
  • Setup Auto loaders and Tape magazines for backups
  • Installation Veritas backup exec and administration, monitoring, Troubleshooting and verification of backups in multiple locations
  • Added users to active directory 2012
  • Setup and administration of Print servers and network printers in multiple locations
  • Administration of user accounts in Eads and NCID
  • Image desktops and laptops with SCCM
  • Desktop Support of 250 Desktops and Laptops and printers at the main site and 2 remote sites
  • And tear down and repair desktops and laptops, and servers as needed
  • Set up and administration of Email user account starting with Lotus CC Mail
  • Migration to Netscape Thunderbird mail system, Migration to Microsoft exchange then to outlook cloud
  • Set up and administration of Symantec endpoint security Management server
  • Implementation of managed anti-virus scans
  • CDI It ∙ Preventive maintenance and upgrading of Hardware including Memory, Hard drives, Scanners
  • Installations and upgrades of Microsoft Office 97 to 2013, Adobe Photoshop 5, Illustrator 5, to Adobe Creative cloud

Education

GED -

J.W. Sexton
Lansing, MI
06-1978

Skills

  • Bomgar
  • Windows Migration 95 - Windows 11
  • Windows Administration
  • Resource allocation
  • Virus Removal
  • Asset management
  • Microsoft Office 365
  • Symantec Backup Exec
  • Windows 10
  • Windows Server 2012 R2
  • Inventory management
  • Time management

Affiliations

First Robotics, Mentor, Was A Mentor at Smithfield-Selma High School for the Robotics Club

Summary - Executive Summary

Delivering a robust experience of over 20 years in the information technology sector. Showcasing proficiency in an extensive range of software and protocols, including Bomgar, Virtual Network Computing, Multiple Virtual Storage, Remote Desktop Protocol, Windows 10 & 11 and Windows Server 2012 R2. Holding a proven record of implementing and managing complex IT projects. Technical skills complemented by a strong comprehension of business needs, ensuring solutions align with the organization's strategic goals. Able to motivate and lead teams to peak performance. Passionate about keeping up-to-date with the latest technological trends to drive enterprise success.

Timeline

Fleet Manager

Ovation Wps
09.2023 - 01.2024

Tech Hub Analyst

Ovation Wps
12.2020 - 09.2023

Service Desk Analyst

TEKsystems
03.2019 - 10.2020

Technical Support

Cree Wolfspeed Division
01.2018 - 01.2019

Service Desk Analyst

HCL
01.2016 - 01.2018

Desktop Support

NC Museum of Natural Science
01.1998 - 12.2015

GED -

J.W. Sexton

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