Summary

Overview

Work History

Education

Timeline

Steven Piperno

West Chester,PA

Summary

To find a challenging and fulfilling position that will utilize my knowledge, dedication and past experiences, as well as allows me to grow into a critical and important person in your organization with leadership and management skills

Overview

years of professional experience

Work History

Sr. Configuration Manager

Client First Technologies

03.2023 - Current

Company Overview: This position was working with a consulting company that supports HUD organization of the United States government.
The role is to design, implement and support the organizations IT infrastructure which includes a mixture of virtualization products like VMWare, Citrix Nutanix and Hyper-V running Microsoft and Linux operating systems.
This position also has responsibilities to build and support in the Office365 and Azure cloud environment that housed email, SSO application, Teams, SharePoint, etc.
I am also the Subject matter expert for their Commvault Disaster Recovery/Backup solution mixed with virtualization redundancy like VMWare DRS.
Managed, maintained, upgraded and supported Solarwinds monitoring solution.
Managed, maintained and supported Active Directory replication, policies and security levels within the Organizational Structure.
Re-designed/Re-engineered Commvault backup solution that turned the SLA status from 73% to 100%.
Provided day to day support and disaster recovery testing and validation.
Implemented new backup storage in disaster recovery site.
Worked with security team to implement new security solutions.
Upgraded 60+ servers that were sun-setting from Windows 2012 to Windows 2019 and Windows 2022.
Implemented Office365 policies to support CISA recommendations.
Worked to redesign the Active Directory and DNS infrastructure.
Implemented internal PKI SSL patching for all servers and websites.
This position was working with a consulting company that supports HUD organization of the United States government.

Sr Systems Engineer

Monroe Energy

06.2018 - 03.2022

Company Overview: This position was a company/infrastructure growth position.
The primary responsibilities for this position were to design, test, implement and support the company IT infrastructure.
Including the replacement of many solutions that were implemented 7 years ago when the company started up.
This position was responsible for the Vmware and Citrix virtualization products running Windows 2008, 2012, 2016 and 2019 servers as well as the Office365 environment and the cyber-security solutions that go with any cloud and internal IT environment and solutions.
Implemented email virus, spam and gateway with Proofpoint solution.
Implemented Web filtering solution with Cisco Firepower solution.
Implemented a new cloud based patching solution that patched workstations, laptops, servers, network switches, routers and firewalls.
Implemented a new Netapp CIFS solution to replace a number of historical and traditional Windows file servers.
Implemented anti-virus and Malware solutions with Crowdstrike solution.
Implemented a VPN solution to disable split-tunneling to improve security and functionality for remote users.
Implemented new Microsoft licensing program to support more functionality in the Office 365 tenant solution such as archiving, legal hold, Multi-factor Authentication, Power BI as well as some future products like Intune.
Implemented Veamm backup solution to provide backup and recovery services for our virtual and physical server environment.
Designed and implemented an immutable cloud backup solution to block ransomware and protect the company data.
Worked with internal and external teams to upgrade several high-profile business applications that required new servers with new functionality.
Supported a 3 month turn-around for the entire plant.
Worked with external security audit vendor to do a complete audit and fix any security flaws.
Implemented new Active Directory policies to support changes in the environment.
Worked with external vendor to support the build and replacement of many Cisco switches.
Redesigned and cleaned up the Solarwinds monitoring solution.
Replaced our networked copiers with a new vendor's solution.
Provided SOX auditing reports to upper management on a monthly basis.
Provided day to day maintenance and support of the backup, patching, security audits, connectivity issues, email problems, application issues, storage performance and capacity issues, upgrades to systems that are over-utilized or sunsetting.
Provided level 3 support to junior staff members as a key escalation point for infrastructure solutions.
This position was a company/infrastructure growth position.

Private Consultant

06.2010 - 06.2018

Worked for the following companies providing design, implementation, migration and support to their IT infrastructure on a short-term contract basis.
Alico/Met Life, Doe, Comcast, Keystone Foods, Brandywine, Liquid Hub, University of Penn Hospital, Philadelphia Energy Solutions, Dupont/Chemours, RNS Marketing, CoimGroup, StrategicLink, EconnectionSoft, Temple University Hospital, Energy Transfer Partners.

SR Systems Engineer

Physiotherapy Associates

03.2008 - 06.2010

This position was a newly created position that has responsibility for all server infrastructure and applications that run on them.
It includes but not limited to, Active Directory, Exchange, SQL, Citrix, Commvault, Virtualization, SAN, etc.
Lead engineer in design, deployment and support of infrastructure solutions.
Maintained 150+ Enterprise servers that support 5000+ employees nationwide.
Cleaned up and increased performance needs of Exchange 2003 environment.
Re-engineered Commvault backup environment.
Stabilized Citrix environment.
Built XEN and VMware virtualization environment.
Created standard practices for server deployments.
Designed and implemented a new EMC NS480 SAN to support company growth due to acquisitions and mergers.
Designed and implemented 20 physical/100 virtual server VMware 4.0 Citrix 5.0 environment.
Designed, Implemented and supported Exchange 2007/2010 environment in a complete virtual environment for 6000 mailboxes.
Managed/maintained Mail Marshall server which was the virus protection/spam filter rules for email flow.
Supported 600 locations connected via Cisco WAN/VPN connectivity with Cisco Firewalls/Switches.
Managed Data center environment with 150 physical 50 virtual servers.

Director of Technical Services (Contract)

Thomas Jefferson University

01.2008 - 03.2008

Maintain and manage a group of technical people to ensure quick and proper delivery of service, asset management and technical support.
This position was a short term contract to relieve and free up the person that normally handled this position so she could dedicate herself to an EMR application deployment.

Technology Operations Manager

WSFS Bank

11.2004 - 11.2007

The Operations Support Manager provides Senior Project Management technical expertise for technical and infrastructure related projects.
This position has 4 direct reports and manages an external NOC vendor relationship.
This position exercises the usual authority of a manager concerning staffing, coaching, developing, performance appraisals, promotions, salary recommendations and terminations.
Managed a team on a daily basis, which includes, but is not limited to activities such as managing vacation schedules and conflicts, conducting regular team meetings, work in conjunction with his/her manager to obtain budget approvals to support projects, and provide scheduled team status reports.
Managed a Windows 2000/2003 Active Directory migration, as well as support and maintenance of 120+ servers.
Deployed and maintained a full monitoring and management solution to alert and notify technical staff of potential server and network issues.
Created service catalog and IT owners of services to begin an ITIL implementation.
Worked with audit teams to ensure proper procedures and documentation to support Sarbanes Oxley testing’s and audits.
Provided project management and technical expertise to migrate 600 users mailboxes to Exchange 2003 and Outlook 2003.
Stabilized and standardized the Veritas backup solution for the bank.
A member of a 8 person team to configure/deploy/support Cisco VOIP solution and integrate it into active directory and exchange.
Provided technical leadership to other staff and third party consultants to resolve problems as well as come up with solutions to make things run more efficient.
Created an on call schedule for any off hour’s problems or activities.
Deployed new Commvault backup solution across the enterprise with agents such as SQL, Data and Exchange Migrator.
Provided 2nd and 3rd level support for Windows 2000/XP desktops and applications.
Primary liaison to vendor providing Network Operations Center activities.
Leadership and guidance to the Wintel staff members.
Ensure the reliability and security of server infrastructure.
Provide efficient, high quality support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the server infrastructure.
Play a key role in the overall recommendation and design of server architectures and policy development in order to meet current and future business needs for the entire server enterprise environment.
Provide recommendations on expenditures within approved budget.
Maintain staff development, and participate in hiring and promotion of staff.
Communicate planning and development, documentation, and status to management.
Ensure that the environment is kept current with hardware and software update releases as necessary.
Participate in business continuance planning, testing, and implementation.
Work with IT Security to ensure the physical and logical stability, reliability, confidentiality, and integrity of the Bank's systems is in accordance with policies, procedures and guidelines, taking appropriate actions for all violations.

Technology Team Leader

Project Management Institute

02.2000 - 11.2004

The Technology Team Lead designed, built and tested I/T infrastructure and system software solutions to new or existing systems.
Was responsible for mentoring junior staff members, and in implementation of architectural vision and facilitating the reuse of existing solutions.
Moved PMI’s server base from 9 to 70 servers to support PMI’s Informational Technology growth.
Designed and configured Enterprise Gigabit Ethernet network.
Engineered, Designed and configured Exchange 5.5 e-mail environment and followed that up with a migration to Exchange 2003.
Built Windows NT 4.0 environment and followed that up with an upgrade to Windows 2000 & Windows 2003 network Operating Systems.
Configured and designed SQL database servers for optimal performance.
Project Manager to double the size of our headquarters office and worked with upper management to support our companies growth.
Built a corporate data center environment that has redundancy and disaster protection built into the data center.
Managed a Windows 2000/2003 Active Directory migration of 70 servers.
Designed, implemented and supported a Citrix XPE solution to support a company wide globalization project.
Created and Implemented a Full Disaster Recovery and Business Continuity solution for the organization including hot-site capability.
Migrated 25 websites from IIS 4.0 to IIS 5.0/6.0.
Produced network diagrams, Data flow diagrams and documentation to help support infrastructure.
Purchased all computer, server, printer, network and telephone equipment.
Created a change management process to maximize up-time of applications and equipment.
Implemented a company wide SPAM e-mail filter solution.
Standardized desktop hardware and software.
Designed and implemented a company wide virus protection solution.

Network Administrator

The Lemans Group

King of Prussia, PA

06.1998 - 09.1999

Perform customary Network Administration duties such as monitoring network traffic, capacity planning, reviewing error logs, creating users, maintaining security permissions, creating shares, maintaining login scripts and configuring network printing.
Work with a team to prepare solutions for server and network problems, including changes to the network infrastructure such as rerouting a section of the network through a frame relay.
Provide desktop support for end users to resolve workstation problems with Windows 95, Windows NT Workstation, Access, Word, Power Point, Outlook, Attachmate and various internally developed business specific applications.
Develop and execute plans for deployment of new software and upgrades.

Team Leader Technology Service Solutions

IBM

Broomall, PA

10.1993 - 06.1998

Developed and managed a team to handle support calls for the home support division utilizing a mostly part-time workforce in order to reduce the cost of providing the service.
Managed resource requirements for the local territory to insure the timely delivery of service.
Provided escalated support for all field service technicians in order to resolve networking, hardware and software problems.
Created lesson plans and provided training in customer satisfaction skills and Lotus Notes.
Responsible for the installation and troubleshooting of personal computer hardware and software.
Installation and configuration of Operating Systems, System Boards and IO cards.
Managed resource requirements for the local territory to insure the timely delivery of service.