STEVEN POGORESKI
AKRON,MI
Summary
Regional Service Representative 3 with 13+ years of experience delivering technical support, troubleshooting, and service coordination across field and network operations. Leverages expertise in software troubleshooting, computer networking, databases, and warehouse management to streamline incident response, route maintenance resources, and improve uptime. Strong trainer and communicator who develops teams, documents processes, and pursues continuous improvement to enhance regional service delivery and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Locator Technician
USIC
Saginaw, MI
01.2026 - Current
- Receive route and utilize locate 360 software to effectively locate utilities including telecommunications and electrical.
- Multitasked with inbound calls and customer contact, blueprint reading and billing system.
- Proficient in databases, spreadsheets, and Outlook
- Transport company vehicle safely and responsibly.
- Conducted site assessments to ensure compliance with safety regulations.
- Developed strong relationships with clients through timely communication and professional demeanor during projects.
- Streamlined documentation processes resulting in improved record-keeping and faster response times for future locate requests.
- Increased operational efficiency by maintaining and calibrating equipment regularly.
- Supported project management teams by providing accurate data for planning purposes, ensuring realistic timelines were established.
- Provided exceptional customer service by addressing client concerns and answering questions related to locate requests.
- Performed thorough site investigations to identify potential underground hazards prior to excavation work.
Buyback Coordinator
Morley
Saginaw, MI
09.2025 - 01.2026
- Coordinated buyback process with dealerships and customers.
- Utilized databases and reports to track orders and inventory.
- Verified transports of vehicles and data within corporate policy including damage estimates and title laws by state
- Resolved service issues and provided customer service as well as verification for warranties.
ROC Specialist
Spectrum
Saginaw, MI
01.2024 - 01.2025
- Processing and triaging equipment and plant outages
- Routing maintenance technicians and answering emails
- Liaison between the RSC and NOC
- Troubleshooting and problem identification in a fast-paced environment
- Following all guidelines for corporate compliance in regard to billing and order tracking.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Regional Customer Service Representative 3
Spectrum
Saginaw, MI
05.2017 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management, billing issues, and service modifications.
- Leveraged CRM software to document interactions and track service requests efficiently.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
Broadband Technician
Charter Spectrum
Bay City, MI
05.2015
- Ensured quality of Internet, video, and telephone services
- Operated company vehicle to safety standards
- Provided customer service and troubleshooting
- Quick critical thinking and problem-solving skills
Warehouse Manager
Frankenmuth Brewery
Frankenmuth, MI
05.2014 - 2015
- Processed orders for shipping and receiving
- Data entry and inventory functions
- Maintained safety standards adhering to OSHA compliance
- Provided customer service to increase sales
- Transported inventory via box truck from warehouse to main store.
- Utilized databases and excel to track tax information for state of MI.
Assembler/Production
Means Industries
Saginaw, MI
05.2012
- Line work producing mechanical diodes for transmissions
- Unloaded trucks and packed boxes
- Generated labels in SAP and maintained paperwork
Warehouse Coordinator
Lubrizol
Midland, MI
02.2011 - 03.2012
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Implemented safety protocols to ensure compliance with industry standards and improve workplace conditions.
- Assisted in training new staff on warehouse operations and safety procedures for efficient onboarding.
- Monitored order fulfillment processes to maintain accuracy and timeliness of shipments.
Education
Certificate - Effective Communication
National Cable Television Institute
Colorado City, COCertificate - High Speed Data Customer Service
National Cable Television Institute
Colorado City, CODiploma - General
Reese
College - Computer Science
Delta College
Saginaw, MICertificate - Operations Center Technical Support I
National Cable Television Institute
Colorado City, CO05-2018
Skills
Sales (Skillful), Warehouse Management (Experienced), Troubleshooting (Experienced), Phone communication (Experienced), Leadership (Experienced), Analysis skills (Expert), Communication skills (Experienced), Training & development (Experienced), Microsoft Windows Server (Experienced), Call Center (Expert), Operating Systems (Experienced), Customer service (Expert), Data entry (Experienced), Microsoft Office (Experienced), Computer Networking (Expert), Microsoft Excel (Experienced), Management (Experienced), Customer Support (Expert), Technical Support (Expert), Software Troubleshooting (Experienced), Organizational skills (Skillful), Microsoft Windows (Experienced), Databases (Experienced)
Effective communication
Valid Driver's license
Training and mentoring
GPS technology
Quality control monitoring
Data entry and analysis
Physical stamina and strength
Continuous improvement mindset
Microsoft Office Suite
Certification
- Broadband technology
- Smith Driving School
Timeline
Locator Technician
USIC
01.2026 - Current
Buyback Coordinator
Morley
09.2025 - 01.2026
ROC Specialist
Spectrum
01.2024 - 01.2025
Regional Customer Service Representative 3
Spectrum
05.2017 - 01.2024
Broadband Technician
Charter Spectrum
05.2015
Warehouse Manager
Frankenmuth Brewery
05.2014 - 2015
Assembler/Production
Means Industries
05.2012
Warehouse Coordinator
Lubrizol
02.2011 - 03.2012
Certificate - High Speed Data Customer Service
National Cable Television Institute
Diploma - General
Reese
College - Computer Science
Delta College
Certificate - Operations Center Technical Support I
National Cable Television Institute
Certificate - Effective Communication
National Cable Television Institute