Steven Poston
Riverview,FL
Summary
I have over 30 years of grooming experience. I started my own salon for 10 years before selling it to Florida in 2000. I have been grooming as an independent contractor for several area pet salons and three animal hospitals since. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Appliances Sales Specialist
The Home Depot Store #6380
Riverview, FL
04.2023 - Current
- Maintained an up-to-date knowledge of current products, trends, and pricing in the appliance industry.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Processed payments using cash registers or POS systems accurately.
- Coordinated schedules with customers for appliance deliveries, and installations.
Lead Groomer
Big Bend Animal Hospital
Riverview, FL
04.2018 - 07.2020
- Provided pet owners with advice on routine care and maintenance of their pets' coats.
- Provided exceptional customer service to clients while maintaining a professional demeanor.
- Performed various bathing treatments including shampooing, conditioning, drying, clipping nails, brushing teeth.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained a clean work environment by sweeping floors, washing walls.
Stow Ambassador
Amazon TP1
Ruskin, FL
11.2017 - 04.2020
- Scanned and sorted packages to stage for delivery drivers.
- Ensured that all items were properly labeled and stored in their designated locations.
- Trained new employees on job duties, company policies, and safety protocols.
Education
Career Course in Dog Grooming
Missouri School of Dog Grooming
St Louis, MO12-1990
Skills
- Customer service
- Sales techniques
- Payment processing
- Product knowledge
- Problem solving
- Customer engagement
- Team collaboration
References
References available upon request.
Timeline
Appliances Sales Specialist
The Home Depot Store #6380
04.2023 - Current
Lead Groomer
Big Bend Animal Hospital
04.2018 - 07.2020
Stow Ambassador
Amazon TP1
11.2017 - 04.2020
Career Course in Dog Grooming
Missouri School of Dog Grooming