Steven Powell
I T Support Specialist
Spring,Tx
Summary
Enthusiastic, fast learner seeking new developmental opportunity in Information Technology, with the goal of becoming a Senior Systems Administrator. Offering over 12 years of customer service experience with proven history of hard work, dependability, and personal growth.
Overview
21
21
years of professional experience
Work History
Maintenance Technician
Dorstener Wire Tech
Spring, TX
01.2013 - 01.2021
- Worked frequently with mechanical, electrical, and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Set up maintenance shop from scratch in old overstock room
- Acquired knowledge of advanced industry specific machines
CSR
Uhaul
01.2012 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Consult with customers regarding hitch and wiring packages and installation
- Install trailer hitches and wiring
- Dispatch and receive equipment to and from customers
- Demonstrate and explain safe use of equipment to customers
- Inspect and clean equipment to ensure safe operation and customer satisfaction
- Perform store-level inspection and repairs
Facilities Maintenance Manager
AMF, inc
Houston, TX
01.2005 - 01.2011
- Oversaw technical operations at three different locations, increasing operational efficiency by a minimum of 75% in each facility.
- Trained and certified three B-Mechanics and two Facilities Maintenance Supervisors.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Scheduled routine maintenance and repair of facility equipment.
- Managed staff of three to four, created work schedules, distributed assignments and supervised day-to-day technical operations.
Shift leader
AMF, inc
Texas City, TX
01.2001 - 01.2003
- Delivered superior training and leadership to staff to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Provide excellent customer service in accordance with operating standards
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
Google I.T. Support Certificate -
Coursera
01.2022 - Current
Skills
Problem solving ability
undefinedTimeline
Google I.T. Support Certificate -
Coursera
01.2022 - Current
Maintenance Technician
Dorstener Wire Tech
01.2013 - 01.2021
CSR
Uhaul
01.2012 - 01.2013
Facilities Maintenance Manager
AMF, inc
01.2005 - 01.2011
Shift leader
AMF, inc
01.2001 - 01.2003
Similar Profiles
Kevin SeymourKevin Seymour
Lead Maintenance Mechanic at Kris Tech WireLead Maintenance Mechanic at Kris Tech Wire
David HendricksonDavid Hendrickson
Warehouse Worker at Wire TechWarehouse Worker at Wire Tech
KEON SEABROOKKEON SEABROOK
WAREHOUSE FORKLIFT HEAVY MACHINE OPERATOR at Capital Electric Wire & CableWAREHOUSE FORKLIFT HEAVY MACHINE OPERATOR at Capital Electric Wire & Cable
Tyler KelleyTyler Kelley
Quality Assurance Manager at Bison Profab Industrial EnclosuresQuality Assurance Manager at Bison Profab Industrial Enclosures
Rosie OrozcoRosie Orozco
Client Service Specialist at AssuredPartners (Acquired First Harbor)Client Service Specialist at AssuredPartners (Acquired First Harbor)