Steven Pratt
Oak Creek,WI
Summary
Accomplished Head Maintenance Technician with a proven track record at Wimmer Communities, adept in electrical troubleshooting and fostering team collaboration. Spearheaded efficient operations, significantly enhancing property standards and safety compliance. Skilled in HVAC system maintenance and excelling in critical thinking, I ensure optimal performance and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head Maintenance Technician
Wimmer Communities
06.2023 - Current
- Lead and supervise a team of 3 maintenance technicians, ensuring high-quality performance and efficient operations across various properties.
- Oversee the maintenance and upkeep of 5 apartment complexes, ensuring compliance with safety regulations and property standards.
- Manage inventory, including the ordering of necessary parts, equipment, and supplies, and work with Purchase Orders (POs) to ensure timely and accurate procurement.
- Coordinate emergency repairs, troubleshoot issues, and respond promptly to maintenance requests, including being available on-call as needed.
- Install, inspect, and maintain building systems, ensuring they function optimally and meet all necessary regulatory requirements.
- Conduct regular inspections of buildings and properties, identifying areas that require attention or improvement.
- Serve as the primary point of contact for contractors, coordinating services, negotiating contracts, and ensuring work is completed to specifications.
- Provide training and mentorship to new hires, fostering a culture of continuous learning and professional development within the team.
Store Manager
Ace Hardware
08.2006 - 06.2023
- Oversee and manage the daily operations of the store, ensuring a smooth and efficient workflow.
- Lead, train, and motivate staff of around 10 people to deliver outstanding customer service and meet performance goals.
- Maintain optimal inventory levels, ensuring the timely ordering and replenishment of stock while minimizing excess or obsolete inventory.
- Drive sales performance by strategically pricing and promoting products, implementing effective marketing initiatives, and analyzing sales trends.
- Ensure a high standard of customer satisfaction by addressing concerns promptly and maintaining a customer-first approach.
- Uphold safety standards and ensure the store complies with all health, safety, and regulatory requirements.
- Monitor and control store budgets, making adjustments to meet financial goals while adhering to company policies and procedures.
- Foster a positive and productive work environment that aligns with company values and promotes teamwork.
Education
Associate of Business Administration - Business
Milwaukee Area Technical College
Milwaukee, WI05-2013
Skills
- Lockout and tagout procedures
- Problem-solving
- Hand and power tools
- Safety awareness
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Clear communication
- Team collaboration
Certification
Certified pool operator
Certified Apartment Maintenance Technician
Timeline
Head Maintenance Technician
Wimmer Communities
06.2023 - Current
Store Manager
Ace Hardware
08.2006 - 06.2023
Certified pool operator
Certified Apartment Maintenance Technician
Associate of Business Administration - Business
Milwaukee Area Technical College
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