Steven Price
South Point
Summary
Seasoned IT Support and Electronics Specialist with over 10 years of progressive experience in application support, hardware diagnostics, and military-grade electronics repair. Demonstrated expertise in troubleshooting, user support, systems analysis, and network infrastructure. Proven ability to lead technical initiatives, mentor team members, and improve operational efficiency through strategic problem-solving. Strong communicator with a passion for customer success, technical excellence, and continuous improvement. Actively seeking growth opportunities within dynamic and mission-driven organizations—willing to relocate for the right role.
Professional in IT support with a comprehensive understanding of application maintenance and troubleshooting. Proven track record in resolving technical issues efficiently and enhancing system performance. Known for strong team collaboration and adaptability, ensuring reliable support in dynamic environments. Skilled in problem-solving and customer service, valued for reliability and flexibility.
Overview
17
17
years of professional experience
Work History
Application Support Analyst
Data Cloud Solutions
11.2022 - 08.2025
- Delivered expert-level support for enterprise applications, reducing downtime and improving user satisfaction by streamlining ticket resolution workflows.
- Monitored application performance and logs proactively, identifying bottlenecks before escalation.
- Documented recurring issues to build scalable knowledge bases, reducing average resolution times by 30%.
- Managed user provisioning and access control aligned with RBAC and data security protocols.
- Acted as mentor to junior analysts, enhancing team performance and onboarding efficiency.
- Remote
Help Desk Specialist
TEN4 Technology Group
10.2020 - 11.2022
- Resolved Level 1 and Level 2 technical issues involving software, hardware, peripherals, and connectivity.
- Installed operating systems and software suites while optimizing configurations based on user roles.
- Maintained meticulous service logs and asset records, aiding compliance and trend analysis.
- Collaborated with vendors for escalated repair issues, ensuring quick resolution and minimal disruption.
Advanced Repair Agent / Consultation Agent
Geek Squad (Best Buy)
11.2017 - 10.2020
- Diagnosed and repaired complex hardware/software issues, reducing turnaround times by 25%.
- Provided tailored tech consultations, significantly improving customer satisfaction and brand loyalty.
- Performed component-level repairs and software reinstalls to restore system functionality.
- Assisted in onboarding and training of new team members.
Independent IT Consultant
United States Army
09.2016 - 10.2018
- Conducted technical evaluations of systems, recommending upgrades aligned with evolving needs.
- Designed and executed equipment configurations for field use in varying environmental conditions.
- Supported system updates and hardware integrations with minimal operational disruption.
Electronics Technician
United States Army
04.2008 - 04.2013
- Installed, tested, and maintained complex electronics and communications systems in high-pressure environments.
- Interpreted schematics and blueprints to execute diagnostics, repairs, and system calibrations.
- Trained in preventative maintenance procedures to ensure mission readiness and equipment reliability.
- Documented procedures and testing logs in accordance with military standards.
Education
Bachelor of Arts - Digital Photography
Southern New Hampshire University
07.2024
Bachelor of Arts - Information Technology
Southern New Hampshire University
Associate of Science - Electrical & Electronics Engineering
ITT Technical Institute
Huntington, WVSkills
- Microsoft Office Suite (Excel, Word, Outlook)
- Windows OS, Android OS, MacOS
- Networking & VPN Configuration
- Active Directory, Group Policy, RBAC
- Software Troubleshooting & Deployment
- Remote Desktop, TeamViewer, Splashtop
- Jira, ServiceNow, Zendesk, Freshdesk
- Soldering, Circuit Assembly, Digital Multimeters
- Customer-facing presentation skills
- Log analysis
- Training documentation development
- Customer support
- Ticket management
Timeline
Application Support Analyst
Data Cloud Solutions
11.2022 - 08.2025
Help Desk Specialist
TEN4 Technology Group
10.2020 - 11.2022
Advanced Repair Agent / Consultation Agent
Geek Squad (Best Buy)
11.2017 - 10.2020
Independent IT Consultant
United States Army
09.2016 - 10.2018
Electronics Technician
United States Army
04.2008 - 04.2013
Bachelor of Arts - Information Technology
Southern New Hampshire University
Associate of Science - Electrical & Electronics Engineering
ITT Technical Institute
Bachelor of Arts - Digital Photography
Southern New Hampshire University
Core Competencies
- Application Support & Troubleshooting
- Help Desk / Tier 1 & 2 Support
- Systems Installation & Configuration
- Preventative Maintenance & Diagnostics
- ITIL Best Practices
- Active Directory & User Management
- Technical Documentation & Knowledge Base Creation
- Electronic Circuitry & Calibration
- Windows, Android, VPN, Remote Tools
- Customer Experience (CX) & Stakeholder Engagement
- Field Service Operations
- Cybersecurity Awareness & Access Control
- Cross-Functional Team Collaboration
- SLA Adherence & Ticketing Systems (JIRA, Zendesk, etc.)
Military Service
- United States Army
- Rank: Specialist (E-4) | Apr 2008 – Apr 2013
- Honorable Discharge
- Role: Electronics Engineering Technician
- Awards: Army Achievement Medal, Good Conduct Medal
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