Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Proctor

Vancouver,WA

Summary

Seeking to leverage my organizational, problem-solving, and communication skills to contribute to the success of New Season's in-store shopping operations. Proven ability to supervise, guide, and support a team to deliver exceptional customer experiences while ensuring accuracy and efficiency.

Overview

8
8
years of professional experience

Work History

Front End Lead

New Seasons Market
Vancouver , WA
03.2022 - Current
  • Performed opening and closing duties such as setting up registers, daily till audits, handling, and replenishing money with the smart safe.
  • Supervise and train a team of 15+ cashiers, ensuring efficiency and high levels of customer service while promoting the company's values.
  • Handle escalated customer concerns with a solutions-oriented approach and professionalism.
  • Managed schedules and break times to maintain operations running as smoothly as possible during peak hours.
  • Troubleshooting issues with registers, pin pads, SCO stands & customer rewards programs.
  • Daily administrative/ communication tasks

Cashier

New Seasons Market
Vancouver, WA
06.2020 - 03.2022
  • Operated POS systems with a focus on accuracy in transactions and refunds.
  • Maintained a clean, organized register environment throughout shifts.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers and vendors with questions and orders.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Built and maintained productive relationships with coworkers.

Line Cook

La Madeleine
Atlanta, GA
01.2017 - 08.2019
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Replenished food items from inventory and rotated ingredients.
  • Sanitized counters and prep areas to prevent food-borne illness and cross-contamination.

Education

High School Diploma -

Portland Youth Builders
Portland, OR
06-2011

Skills

  • Team leadership & trainings
  • POS systems
  • Cash handling and reconciliation
  • Schedule coordination
  • Loss prevention awareness
  • Inventory management
  • Store policy enforcement
  • Administrative expertise
  • Excellent customer service skills
  • Building relationships and community

Timeline

Front End Lead

New Seasons Market
03.2022 - Current

Cashier

New Seasons Market
06.2020 - 03.2022

Line Cook

La Madeleine
01.2017 - 08.2019

High School Diploma -

Portland Youth Builders

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