Steven Purtell
Holley,NY
Summary
Dedicated Automotive industry professional with a track record of meeting and exceeding goals. Self driven individual who works well under pressure and understands that change is part of a successful organization. Love making customers forever customers by going above expectations.
Overview
28
28
years of professional experience
Work History
Service Manager
Advant Automotive
07.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Camera Calibration Technician
Safelite Auto Glass
10.2021 - 06.2022
- Diagnosed, repaired and calibrated vehicle camera systems and programmed ADAS devices.
- Maintained compliance with environmental standards.
- Visited customer locations to complete assignments.
- Checked customers in and provided exemplary service
District Manager
Mavis Discount Tire
07.2010 - 10.2021
- Supervised 17 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices to train new store employees
- Traveled to different states to train new acquired businesses
- Payroll, hiring, firing, sales, P and L, and CSI
District Manager
VIP Auto
01.2009 - 06.2010
- Supervised 11 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
District Manager
Pep Boys Automotive
09.1995 - 12.2008
- Supervised 23 locations to enforce high-quality standards of operation.
- Sales, service, parts, tires, and commercial business
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Traveled to various states to help train underperforming locations
Education
Bachelor of Science - Business Administration
Fredonia State Universtity
Fredonia, NY05.1986
Skills
- Inventory Management
- Employee Training and Development
- Schedule Management
- Relationship Building
- Performance Evaluations
Accomplishments
CSI best in company 2006
Best comp sales increase in the East Division 2007
Won trip to Atlanta 500 speedway due to top sales for new product
Promoted to Senior District Manager to train other District Managers
Won 7 District Manager contests in a row from 2017-2018
Timeline
Service Manager
Advant Automotive
07.2022 - Current
Camera Calibration Technician
Safelite Auto Glass
10.2021 - 06.2022
District Manager
Mavis Discount Tire
07.2010 - 10.2021
District Manager
VIP Auto
01.2009 - 06.2010
District Manager
Pep Boys Automotive
09.1995 - 12.2008
Bachelor of Science - Business Administration
Fredonia State Universtity
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