Steven Raff
Brandon
Overview
10
10
years of professional experience
Work History
Server
Mellow Mushroom
St. John’s, FL
01.2021 - 07.2022
- Adapted quickly to changing demands during peak service hours, ensuring smooth operations.
- Trained new team members on service protocols and restaurant policies effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
J Alexander’s
Jacksonville, FL
03.2024 - 10.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat visits.
- Managed order accuracy, efficiently processing requests in a fast-paced environment.
- Collaborated with kitchen staff to streamline food preparation and service timing.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions and processed payments accurately at point of sale.
- Resolved customer complaints promptly, enhancing overall dining experience quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Maggianos
Jacksonville, FL
01.2023 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Handled cash transactions accurately and processed payments using POS system.
Shift Manager
Firehouse Subs
Jacksonville, FL
01.2016 - 07.2018
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members on service protocols and food preparation techniques.
- Managed inventory levels, facilitating timely restocking of supplies and ingredients.
- Implemented effective scheduling to optimize labor costs while maintaining service efficiency.
Timeline
Server
J Alexander’s
03.2024 - 10.2025
Server
Maggianos
01.2023 - 12.2023
Server
Mellow Mushroom
01.2021 - 07.2022
Shift Manager
Firehouse Subs
01.2016 - 07.2018