Summary
Overview
Work History
Education
Skills
Timeline
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Steven Reilly

West Allis,WI

Summary

Dynamic Network Support Engineer with a proven track record at WIN Technology, excelling in security threat mitigation and network troubleshooting. Expertly diagnosed complex network issues, enhancing performance and reliability. Led junior engineers while implementing effective solutions, ensuring optimal network infrastructure and security across enterprise systems.

Overview

32
32
years of professional experience

Work History

Network Support Engineer

WIN Technology
08.2020 - 06.2025
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
  • Oversaw patch testing and deployment, script network software pushes and uninstalls.
  • Monitored network hardware operations to evaluate proper configuration.

Network Analyst

FIS
08.1993 - 08.2020
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
  • Documented all server and network problems and other unusual events in detail.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.

Education

Bachelor of Science - History And Political Science

University of Wisconsin, La Crosse
La Crosse, WI
05-1991

Skills

  • Security threat mitigation
  • Network infrastructure
  • Hardware testing
  • Performance tuning
  • Network security
  • Active directory
  • Network monitoring
  • Network troubleshooting

Timeline

Network Support Engineer

WIN Technology
08.2020 - 06.2025

Network Analyst

FIS
08.1993 - 08.2020

Bachelor of Science - History And Political Science

University of Wisconsin, La Crosse

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