Steven Restrepo
Orlando
Summary
Hardworking and customer-focused professional with 5+ years of customer service experience, including sales and customer care. Adept at learning quickly, providing exceptional customer service and managing multiple tasks in fast paced environments. Strong hands on skills such as oil changes, fluid changes and vehicle inspections. Eager to grow in automotive service field and contribute to a team focused environment
Overview
7
7
years of professional experience
Work History
Valet Attendant
AAA Parking
Orlando
02.2025 - Current
- Conducted vehicle inspections for damage and reported issues promptly to management.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Adhered strictly to all company policies regarding safety procedures at all times.
- Maintained cleanliness and organization of parking area for safety compliance.
- Assisted in inventory management of keys and parking equipment supplies.
- Responded promptly to customer inquiries regarding services offered by the valet department.
- Assisted customers with luggage or any other items they may have needed help with.
- Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Westgate Lakes Resorts
01.2024 - 01.2025
- Engaged with potential customer to present timeshare ownership opportunities
- Developed strong relationships by understanding and addressing customer needs and concerns
- Conducted property tours for clients to showcase features and benefits
- Help family finalize their purchases smoothly and professionally
- Conduct property tours for clients to showcase features and benefits
- Ensured compliance with all company policies and legal standards in sales processes
- Remained knowledgeable about current vacations packages and promotions to ensure informed customer decisions
Sales Technician
Massey Services
01.2022 - 12.2023
- Engaged in customer conversation to determine buying preferences
- Uncovering our customers needs and having a passion to educate, demonstrate, and solutions
- Delivering high class customer service experience while driving for results
- Ensuring customer satisfaction
- Drive company vehicle to neighborhoods and new construction to seek out more prospects
- Prospected and qualified leads through cold calling and email campaigns, maintaining contact with prospects for referrals
Cashier/Server
La Perrada Chalos
01.2019 - 12.2023
- Handle all ordering and stocking for refreshments
- Customer service- answering phone calls, dealing with fast pace environment
- Promote guest satisfaction
- Handling client escalation
- Updating software for POS
- Addressing customer inquiries and complaints
- Ensuring customer satisfaction
Education
High School -
Freedom High School
Skills
- Building professional relationships
- Clear communication
- Managing complaints
- Customer inquiries
- Customer satisfaction
- Conflict resolution
- Analytical thinking
- Computer skills
- Learning new software
- Time management
- Organization
- Bilingual in English and Spanish
- Problem solving
- Effective communication
- Punctuality
- Flexibility
- Problem-solving
- Patience and composure
- Strong communication skills
- Cash handling experience
- Ability to follow directions
- Customer service and support
- POS system operations
- Customer service excellence
- Memory retention
- Friendly and outgoing
- Attention to detail
- Client engagement
Timeline
Valet Attendant
AAA Parking
02.2025 - Current
Sales Associate
Westgate Lakes Resorts
01.2024 - 01.2025
Sales Technician
Massey Services
01.2022 - 12.2023
Cashier/Server
La Perrada Chalos
01.2019 - 12.2023
High School -
Freedom High School