Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ethan Moss

Ethan Moss

Encino,California

Summary

Licensed Realtor with a personable and organized approach, seeking to broaden industry expertise and professional growth within the California real estate market. Committed to delivering exceptional customer service and fostering genuine, effective communication with clients. Proven ability to generate positive client experiences by proactively identifying and addressing their needs. Highly motivated, driven, and eager to continuously learn, adapt, and excel in a dynamic and competitive environment.

Overview

13
13
years of professional experience

Work History

Valet Manager and Consultant

Exclusive Auto Spa
01.2022 - Current
  • Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
  • Enhanced overall guest experience by greeting guests warmly upon arrival, and providing local information as needed.
  • Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
  • Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
  • Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
  • Trained new team members in proper valet procedures, ensuring consistent high-quality service.
  • Developed strong relationships with clients by providing courteous and professional service at all times.
  • Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
  • Work closely with owner to strategies how to expand the company, strengthen revenue flow, and create business plans to hit quarterly target goals.

Realtor

Keller Williams
09.2021 - 06.2023
  • Prioritized online training opportunities through LAUNCH
  • Learned a variety of online marketing and sourcing strategies
  • Participated in virtual office meetings and trainings
  • Implemented cold calling strategies to obtain new prospective clients

Realtor

Coldwell Banker
01.2019 - 06.2021
  • Researched property listings, interviewed prospective clients, and discussed condition of sales.
  • Coordinated appointments to show buyers prospective homes.
  • Compared recently sold area properties to determine competitive market prices.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Communicated with clients to understand property needs and preferences.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

Valet Supervisor

Go Green Auto Spa
01.2012 - 01.2018
  • Supervised and operated Neiman Marcus location.
  • Sold monthly memberships and maintained current clients.
  • Set and met monthly and quarterly goals.
  • Trained new staff.
  • Resolved conflicts and negotiated mutually beneficial agreements between employees.
  • Worked with customers to understand and achieve their requirements, and provide excellent customer service.
  • Resolved problems, improved operations and provided exceptional client support.

Education

Residential Real Estate - Real Estate Pre-License Courses

Skills

  • Proficient in MLS database navigation
  • Experienced with Microsoft Office applications
  • Collaborative teamwork
  • Effective time management
  • Conflict resolution
  • Effective interpersonal communication
  • Building professional relationships
  • Transparent communication
  • Strong organizational skills

Timeline

Valet Manager and Consultant

Exclusive Auto Spa
01.2022 - Current

Realtor

Keller Williams
09.2021 - 06.2023

Realtor

Coldwell Banker
01.2019 - 06.2021

Valet Supervisor

Go Green Auto Spa
01.2012 - 01.2018

Residential Real Estate - Real Estate Pre-License Courses

Similar Profiles

CREATE PROFILE