Steven Reta
San Antonio,TX
Summary
Hardworking technician bringing demonstrated abilities in inspecting sites, mixing chemicals and analyzing problems. Effectively determine property needs and ideal strategies for removing pests. Implementing physical strategies such as baits to further enhance chemical-based approaches. Knowledgeable technician in the pest control industry promoting customer-centered, service skills. Well-versed in all safety measures and the latest trends in controlling infestations. Looking for a Pest Control Technician role at a company with a high potential for growth.
Overview
12
12
years of professional experience
Work History
Pest Control Service Technician
ABC Pest, Pool & Lawn Service
09.2021 - Current
- Improved customer satisfaction by providing thorough pest inspections and recommending effective treatment plans.
- Enhanced client trust by maintaining confidentiality and demonstrating professionalism when discussing sensitive pest issues.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
- Increased company revenue with upselling additional services to clients based on their specific needs.
- Maintained safety standards during all pest control treatments to ensure well-being of clients, pets, and technicians.
- Assisted in training new technicians on proper treatment methods and safety protocols, ensuring quality service delivery across the team.
Data Technician
Cielo I.T.
10.2019 - 06.2021
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Streamlined processes within the technical support team, resulting in increased productivity and improved customer experience.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
- Maintained strong relationships with local building management teams to facilitate seamless access for cable installations and repairs.
Pest Control Technician
ABC Pest, Pool & Lawn Service
06.2018 - 10.2019
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Conducted regular safety training sessions for staff, promoting adherence to industry regulations and best practices.
Cable Technician
DIRECTV
03.2017 - 05.2018
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
Cable Technician
Spectrum Cable
02.2012 - 05.2016
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Spearheaded efforts to improve inventory management systems, resulting in reduced material waste and cost savings.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
Education
Skills
- Technical aptitude
- Chemical Handling
- Device configuration
- Cabling layouts
- Electrical Troubleshooting
- Network Troubleshooting
- Customer Service
Timeline
Pest Control Service Technician
ABC Pest, Pool & Lawn Service
09.2021 - Current
Data Technician
Cielo I.T.
10.2019 - 06.2021
Pest Control Technician
ABC Pest, Pool & Lawn Service
06.2018 - 10.2019
Cable Technician
DIRECTV
03.2017 - 05.2018
Cable Technician
Spectrum Cable
02.2012 - 05.2016
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