Steven Roberts
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Food and Consumables
WALMART
09.2016 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' NEEDS
- Maintained a clean and organized area for an enjoyable guest experience.
- Greeted guests warmly to foster welcoming environment.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- STOCK MILK AND EGGS
- CUSTOMER SERVIS
Manager
Burger King
01.2013 - 03.2015
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Labor Worker
Strategic Construction Solutions
03.2009 - 06.2013
- Improved worksite safety by conducting regular inspections and enforcing adherence to protocols.
- Streamlined project completion through effective communication and teamwork with fellow laborers.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Operated heavy machinery and equipment, resulting in faster completion of tasks.
Education
No Degree - N/A
White Mountain Academy
Springerville, AZ05.2009
Skills
- Menu Recommendations
- Food Handling Safety
- Point of Sale
- Sanitation
- Flexible Schedule
- Food Safety Understanding
- Strong Work Ethic
- Exceptional Customer Service
- Team Player
- Cool Under Pressure
References
Joyce - (575) 749-3002
Sky - (575) 562-9945
Corey - (214) 682-6369
Timeline
Food and Consumables
WALMART
09.2016 - 01.2024
Manager
Burger King
01.2013 - 03.2015
Labor Worker
Strategic Construction Solutions
03.2009 - 06.2013
No Degree - N/A
White Mountain Academy
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