Summary
Overview
Work History
Education
Skills
Languages
Timeline
Steven Roberts

Steven Roberts

Katy,TX

Summary

Adept at swiftly resolving complex plumbing challenges, I significantly enhanced customer satisfaction at Ory’s Plumbing Solutions. My expertise in water heater repair and exceptional critical thinking skills led to preventative solutions that minimized future issues, contributing to revenue growth through strategic upselling.

Overview

7
7
years of professional experience

Work History

Service Plumber

Ory’s Plumbing Solutions
02.2019 - Current
  • Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
  • Educated customers on preventative maintenance measures to reduce future plumbing issues.
  • Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
  • Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
  • Boosted revenue with upselling additional services based on individual client needs.

Education

Morton Ranch High School, Katy Texas
2012

Skills

  • Water heater repair
  • Water filtration systems
  • Critical thinking capacity
  • Stress management strategies
  • Tool and equipment operation

Languages

English
Full Professional

Timeline

Service Plumber - Ory’s Plumbing Solutions
02.2019 - Current
Morton Ranch High School - ,

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Steven Roberts