Steven Roberts
Wantage
Summary
Hard working mechanic skilled in troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction and optimize fleet performance. Adept at managing multiple priorities while ensuring safety and quality assurance. Strong communicator with a commitment to delivering high-quality service and effective repairs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mechanic
Etd Discount Tire Centers
03.2023 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
Manager
Mavis Tire
10.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Mechanic
Park Ridge Auto
08.2022 - 02.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Service Advisor
Mavis Tire
07.2020 - 10.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Mechanic
Havens Bus and Trucking
06.2009 - 07.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Diesel Mechanics - Automotive Engineering
Penn Foster Career School
Scranton, PA09.2014
High School Diploma -
Delaware Valley High School
Milford, PA06.2010
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Brake systems
- Heavy equipment repair
- Customer service
- Safety procedures
- Wheel alignment
- Quality assurance
- Recordkeeping
- Fleet maintenance
- Electronic technology
Certification
Forklift
Timeline
Mechanic
Etd Discount Tire Centers
03.2023 - Current
Mechanic
Park Ridge Auto
08.2022 - 02.2023
Manager
Mavis Tire
10.2021 - 08.2022
Service Advisor
Mavis Tire
07.2020 - 10.2021
Mechanic
Havens Bus and Trucking
06.2009 - 07.2020
Diesel Mechanics - Automotive Engineering
Penn Foster Career School
High School Diploma -
Delaware Valley High School
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