Steven Robinson
Stephenson,VA
Summary
Results-driven sales coordinator with a strong record in order management and improving customer satisfaction. Expertise in leveraging technology for data analysis and performance reporting, leading to enhanced operational efficiencies and timely deliveries. Proven ability to collaborate with cross-functional teams to drive sales success.
Overview
29
29
years of professional experience
Work History
Sales Coordinator
Continental Contitech
Winchester, VA
03.2026 - Current
- Assisted sales team with preparing presentations and sales materials.
- Managed customer orders and ensured timely processing and delivery.
- Maintained accurate records of customer interactions and transactions.
- Supported inventory management by tracking stock levels and orders.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Processed orders received from customers within specified timelines.
- Managed transition from outside print service to new in-house printer.
- Assisted with new quotes for pool, healthcare and aftermarket auto customers.
- Assisted with creation of sample orders
Customer Service Representative
Continental Contitech
Winchester, Va
04.2024 - 03.2026
- Serve as primary customer contact for Pool and Healthcare accounts, managing orders, enquiries, and issue resolution.
- Processed customer orders, managed order changes, and maintained accurate data in Mapper system and self-designed Excel spreadsheets to support operational efficiency.
- Monitor order status, prioritize urgent shipments, and proactively resolve supply constraints.
- Liaised daily with production, supply chain management (SCM), logistics, and sales partners to coordinate manufacturing schedules, ensuring on-time deliveries.
- Supported continuous improvement initiatives to enhance service levels, accuracy, and customer satisfaction.
- Analyze sales and delivery data to identify trends, risks, and opportunities for process improvement.
- Prepare and distribute sales reports, order forecasts, and performance summaries for internal stakeholders.
Night Shift Supervisor
Continental Contitech
Winchester, VA
02.2022 - 04.2024
- Oversaw night shift operations, ensuring safety and compliance for all personnel.
- Monitored employee attendance and overtime to ensure optimal staffing levels and operational efficiency.
- Conducted regular staff meetings to discuss and resolve performance, safety, and productivity concerns.
- Investigated accidents occurring during night shifts to identify root causes and implement solutions.
- Coordinated with day shift supervisors to address unresolved tasks and proactively manage emerging issues.
- Inspected products for defects using precision measuring instruments to meet customer specifications.
- Executed disciplinary actions, including verbal warnings or suspensions.
Team Leader/Management Trainee
Wegmans Food Markets
Leesburg, VA
10.2015 - 02.2022
- Coordinated team activities and delegated tasks to improve project outcomes.
- Developed strategies for conflict resolution and problem solving, fostering a collaborative team environment.
- Conducted performance reviews to assess individual progress and deliver targeted feedback for growth.
- Created training materials and facilitated group training on new processes.
- Implemented '5S' simplification system, maintaining organization across the department.
- Delivered classes on 'Incredible Customer Service' and children's cooking topics.
Instructor/Range Safety Officer
Silver Eagle Group
Ashburn, VA
01.2015 - 10.2015
- Delivered classroom lectures, practical exercises, and range qualifications to enhance student knowledge and skills.
- Provided instruction on the safe handling of firearms in multiple settings.
- Instructed students on proper shooting techniques in diverse scenarios to improve their proficiency and confidence.
- Inspected weapons prior to use to ensure safety and operational readiness.
- Supported selection and evaluation of firearms equipment to ensure quality and safety standards.
- Assisted customers in selecting firearms and ammunition that best suited their needs.
- Conducted background checks on potential buyers using the appropriate software applications.
- Operated cash registers and processed payments for merchandise purchased.
Quality Executive
Diageo GB
London, UK
12.1997 - 12.2011
- Installed, maintained, and ensured quality for Guinness in over 3000 outlets in England and Wales.
- Investigated customer complaints, identified root causes, and implemented solutions to enhance quality assurance.
- Trained customers on quality assurance procedures, standards and techniques.
- Planned and executed team-building events to foster communication and collaboration among team members.
- Represented company at trade shows, showcasing products and building relationships with potential clients.
- Corporate event management (Cheltenham Festival, Henley Regatta and others)
- Recognition of excellence in sales; Award winning salesman for Talisker Whisky, Baileys and Guinness
- Experienced in customs and excise procedures: Following strict government guidelines for bonded products
Skills
- Complaint and conflict resolution
- Customer training and onboarding
- Coaching and mentoring
- Team supervision and scheduling
- KPI tracking and work planning
- Data presentation and quality assurance
- Inventory management and IT systems
- Problem-solving and interpersonal communication
- ROI analysis and tradeshow promotion
Education And Training
- Southbrook Comprehensive School (1993)
- East Warwickshire College - BTEC Warehousing, Wholesale & Distribution (1994-1995)
- Dukeries Community College - Basic Expedition Leaders Award (2012)
- National Navigation Award Silver (2012)
- Full/Clean Drivers License
- Reach and Counterbalance Truck Licenses
- Persuasive Selling Course
- Proficient in Microsoft Office including Excel
- Leadership Basecamp
- Accident Avoidance Driving Course
- Defensive Driver Training
Timeline
Sales Coordinator
Continental Contitech
03.2026 - Current
Customer Service Representative
Continental Contitech
04.2024 - 03.2026
Night Shift Supervisor
Continental Contitech
02.2022 - 04.2024
Team Leader/Management Trainee
Wegmans Food Markets
10.2015 - 02.2022
Instructor/Range Safety Officer
Silver Eagle Group
01.2015 - 10.2015
Quality Executive
Diageo GB
12.1997 - 12.2011