STEVEN RODRÍGUEZ MERCADO
Kissimmee,USA
Summary
Certified Computer Repair & Network Technician with 5+ years of hands-on hardware assembly, software troubleshooting, and bilingual client support. Proven in diagnosing systems, resolving issues under pressure, and maintaining 98% same-day resolution.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Experienced with managing and operating sound equipment in live and studio environments. Utilizes technical expertise to ensure flawless audio quality and timely issue resolution. Track record of working effectively within team settings and adjusting to dynamic event needs.
Overview
2026
2026
years of professional experience
Work History
Park Services Attendant
NBC Universal Studios
04.2025 - Current
- Operated and managed waste disposal systems efficiently, ensuring environmental compliance.
- Collaborated with maintenance teams to address facility issues promptly, minimizing disruption to operations.
- Implemented process improvements that enhanced efficiency in park service delivery and maintenance tasks.
- Developed training materials for staff to improve knowledge of safety regulations and customer service expectations.
- Collaborated with team members on various projects for overall park improvement and upkeep.
Graphic Designer
Mater Print LLC
2024 - 03.2025
- Designed branding materials, ensuring alignment with client vision and company standards.
- Collaborated with cross-functional teams to develop innovative design solutions for diverse projects.
- Utilized Adobe Creative Suite to create high-quality graphics for print and digital applications.
- Conducted client presentations, effectively communicating design concepts and receiving feedback for revisions.
Computer Technician
(Owner)
02.2018 - 06.2023
- Repaired 200+ PCs, consoles, and mobile devices (hardware/software) for residential and small business clients.
- Built custom systems, performed OS reinstalls, and recovered critical data with 98% same-day turnaround.
- Provided on-site and remote support, training users on system maintenance and security basics.
Natural Supplements Seller
Natural Organics
2022 - 2023
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Executed inventory management processes to maintain optimal stock levels and reduce shortages.
- Trained new team members on sales techniques and product knowledge for improved performance.
- Analyzed sales trends to identify opportunities for growth and recommend strategic adjustments.
Sound Store
Music And Technology
2016 - 2017
- Collaborated with sound engineers to set up and test audio equipment for performances.
- Sell Sound Equipments
Sales & Support Roles
Various
2016 - 2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate - Ethical Hacking & Cybersecurity
Udemy
01-2026
Certificate - Web Design On WordPress
Incube2
01-2022
Certificate of Technical Studies - Technician in Assembly, Repair & Maintenance of Co
Professional Technical Institution
Bayamon PR01-2021
Certificate of Technical Studies - Sound Engineer
CCAT
Bayamon PR01-2016
High School Diploma -
VOC Antolin Santos Nrgron
Comerio PR05-2012
Skills
- Software: Windows OS install/troubleshooting, malware removal, Microsoft Office (Incube2 certified)
- Networking: LAN/Wi-Fi setup, IP conflict resolution, remote support (TeamViewer/AnyDesk)
Hardware: PC/laptop assembly, component upgrades, mobile/console repair, peripheral diagnostics
- Web & Security: WordPress site build/maintenance, Ethical Hacking (Udemy – in progress)
- Tools: Diagnostic software, multimeter, data recovery, POS systems
- Languages: Spanish (native) English (fluent)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Park Services Attendant
NBC Universal Studios
04.2025 - Current
Computer Technician
(Owner)
02.2018 - 06.2023
Graphic Designer
Mater Print LLC
2024 - 03.2025
Natural Supplements Seller
Natural Organics
2022 - 2023
Sound Store
Music And Technology
2016 - 2017
Sales & Support Roles
Various
2016 - 2016
Certificate - Ethical Hacking & Cybersecurity
Udemy
Certificate - Web Design On WordPress
Incube2
Certificate of Technical Studies - Technician in Assembly, Repair & Maintenance of Co
Professional Technical Institution
Certificate of Technical Studies - Sound Engineer
CCAT
High School Diploma -
VOC Antolin Santos Nrgron