Steven Rosario
Altamonte Springs
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Conscientious and dependable worker, gets along well with others, self-assured and highly motivated, dedication and commitment to excel. Flexible and well organized with job duties, excellent communication skills, able to deliver productive accurate work results. Personal appearance, professionalism, and behavior are commendable.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Full-time Linehaul support rep
FedEx
08.2022 - Current
- Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan
- Ensures Linehaul dispatch and arrival rules are followed according to defined Company procedures
- Dispatches cargo shipments to maximize the trailer volume while meeting package delivery obligations
- Enters dispatch events into an online system (TMS) to ensure on time delivery and pick up of trailers
- Verifies the load/unload status of trailers by completing yard checks
- Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident
- Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review
Full-time Operations manager
FedEx
10.2020 - Current
- Embracing safety as a precondition for all FedEx does
- Lead and coach a team of package handlers
- Manage specific day-to-day operations within the facility
- Making my team feel valued and welcomed through employee engagement
- Terminations, coaching, training, recognition and rewards, performance evaluations
- Dealing with day-to-day metrics assuring standards are met
- Communicating via email and phone to upper management as well as other FedEx buildings around the world to assure all requirements and requests are accomplished
Full time Operations training specialist
FedEx
10.2021 - 08.2022
- Manages the training curriculum for all employees in the facility
- Manages and leads weekly Package Handler retention team meetings
- Implements and administers training activities at a FedEx Ground station or hub in support of the Company’s overall training strategy
- Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs
- Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities
- Works with the facility Senior Manager, District Staff and the PGH University to determine training gaps
Full-time Quality Assurance (QA)
FedEx
05.2019 - 09.2020
- Providing clerical support to various management and operational functions including but not limiting to photocopying, filing, faxing, emailing, and answering telephone calls
- Served as a frontline customer service to receive, solve, and/or escalate customer inquiries and issues
- Supporting ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
- Inspects and handle Hazardous material damages as per policy
Full-Time Package Handler
FedEx
09.2018 - 05.2019
- Unload/Load trailers on Preload and OTP shifts
- Unloading packages as well as NC’s such as rugs, tires, mattresses, bookshelves, etc
- Knowing to use team lift when applicable
- Using 3 points of contact with every package
- Using legs not back when loading and unloading trailers
- Hazmat certified
- Video coding
- Ability to process damaged packages and over goods
Security Manager
Allied Universal
03.2016 - 08.2018
- Company Overview: A security company that provides unparalleled service, systems and solutions to serve, secure and care for people and businesses in the community
- Security Manager at major hotels, checking on guests and viewing video footage
- Walking the proximity of the grounds to make sure everyone there was safe and secure
- A security company that provides unparalleled service, systems and solutions to serve, secure and care for people and businesses in the community
Supervisor
Target
02.2014 - 01.2016
- Managed a team of 10-14 employees
- Assisted in sales and customer inquires
- Managed deliveries, stocked and pulled merchandise for customers
- Assisted management team with efficient workloads
Supervisor
D’Artagnan
09.2012 - 01.2014
- Managed Deliveries
- Loaded and unloaded trucks
- Scanned products
- Pulled, weighed, boxed, labeled and shipped products
Education
Associates Degree - Science in Emergency Medical Services
City College
Hollywood, FLSkills
- Technical support
- Customer service
- Problem resolution
- Product knowledge
- Communication skills
- Time management
- Call handling
- Team collaboration
- Phone etiquette
- Email communication
- Active listening
- Adaptability
- Multitasking
Certification
- Class D and G security licenses
- CPR and AED Certified
Timeline
Full-time Linehaul support rep
FedEx
08.2022 - Current
Full time Operations training specialist
FedEx
10.2021 - 08.2022
Full-time Operations manager
FedEx
10.2020 - Current
Full-time Quality Assurance (QA)
FedEx
05.2019 - 09.2020
Full-Time Package Handler
FedEx
09.2018 - 05.2019
Security Manager
Allied Universal
03.2016 - 08.2018
Supervisor
Target
02.2014 - 01.2016
Supervisor
D’Artagnan
09.2012 - 01.2014
Associates Degree - Science in Emergency Medical Services
City College
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