Steven Rossero
Virginia Beach,VA
Summary
Reliable and upbeat customer service associate who’s successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Sales Associate
Five Below
02.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds up to $100 plus in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed freight for store, which some days could be over 500 items.
Produce Customer Service
Wegmans
03.2019 - Current
- Coordinated with other departments to support cross-merchandising efforts that promoted healthier food choices among customers.
- Streamlined restocking processes by organizing backroom inventory for easier access during busy hours.
- Maintained clean and organized produce section, resulting in a more pleasant shopping experience for customers.
- Helped maintain a safe work environment by promptly addressing spills or hazards in the produce area.
- Managed produce waste responsibly through proper disposal practices and participation in store-wide recycling initiatives.
- Collaborated with team members to efficiently stock shelves and display products in an appealing manner.
- Performed regular quality checks on produce items, ensuring only the freshest products were available for purchase.
- Assisted customers with product selection and answered questions about various fruits and vegetables, ensuring their needs were met.
- Supported inventory management by accurately tracking product quantities on hand and reporting discrepancies to supervisors.
Education
Bachelor Of Science - Criminal Justice
Old Dominion University
Norfolk, VA12.2022
Skills
- Work under pressure
- Teamwork and Cooperation
- Cleanliness and hygiene
- Shelf Stocking
- Customer Engagement
Timeline
Produce Customer Service
Wegmans
03.2019 - Current
Sales Associate
Five Below
02.2017 - 03.2019
Bachelor Of Science - Criminal Justice
Old Dominion University
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