Steven Rudolph
402 East Wilde Ave, Villas,NJ
Summary
Adept Service Technician with a proven track record at Liberty Coca-Cola, and BevTek, showcasing exceptional troubleshooting and customer service skills. Specializes in diagnosing, repairing, and maintaining equipment to ensure peak performance. Excels in effective communication and detailed record-keeping, significantly reducing downtime. Demonstrates expertise in mechanical tools and a commitment to quality assurance.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Technician
BevTek
06.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Repair legacy equipment and freestyles.
Service Technician/ Installer
PepsiCo
01.2021 - 06.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Repaired and installed legacy equipment and pepsi spirals.
- Left to work for 3rd party coca cola contractor.
Service Technician/ Installer
Liberty Coca Cola
03.2014 - 03.2020
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Repaired and installed legacy equipment and freestyles.
- Laid off due to covid.
Vending Machine Technician
Big Time Vending
01.2011 - 03.2014
- Reduced downtime by performing routine maintenance checks on vending machines.
- Exceeded performance metrics consistently through diligent completion of maintenance tasks and exceptional customer service delivery.
- Demonstrated exceptional problem-solving skills when faced with challenging technical scenarios or unique customer requirements during servicing appointments.
- Contributed to a safe work environment by adhering to established safety protocols during all aspects of machine servicing and maintenance tasks.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ06-2010
Skills
- Mechanical tools
- OSHA requirements
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Attention to detail
- Installation and repair
- Valid Driver's license
- Heavy lifting
- Hand tools
- Power tool proficiency
- Hand tool expertise
- Analytical thinking
- Inventory management
- Inventory control
- Electrical systems
- Preventive Maintenance
- Quality assurance
- Equipment inspection
- Equipment maintenance
- Equipment troubleshooting
- Diagnostics expertise
- Troubleshooting
- Technical support
- HVAC systems
- Service call response
Certification
- EPA Certification
Languages
English
Native or Bilingual
Timeline
Service Technician
BevTek
06.2023 - Current
Service Technician/ Installer
PepsiCo
01.2021 - 06.2023
Service Technician/ Installer
Liberty Coca Cola
03.2014 - 03.2020
Vending Machine Technician
Big Time Vending
01.2011 - 03.2014
High School Diploma -
Lower Cape May Regional High School
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