Steven Ruiz
El Monte,CA
Summary
Accomplished Multi-Store Asset Protection Manager at Macy's, adept in physical security and incident reporting, enhanced store safety through advanced surveillance systems, leading to a significant reduction in retail theft. Demonstrates exceptional multitasking and communication skills, ensuring efficient resource allocation and fostering strong law enforcement collaborations. Achieved notable apprehensions in internal theft cases, underscoring a commitment to asset protection and professionalism.
Overview
8
8
years of professional experience
Work History
Multi-Store Asset Protection Manager
Macy's
01.2021 - Current
- Worked closely with law enforcement agencies to support criminal investigations related to retail theft and fraud.
- Collaborated with store managers to develop custom security plans tailored to specific store needs and risks.
- Enhanced store security by implementing advanced surveillance systems and training staff on loss prevention techniques.
- Utilized data-driven approaches in monitoring sales floor activity, enabling more efficient allocation of resources towards high-risk areas within the stores.
- Wrote reports for internal and external crime, burglary, or theft.
- Conducted thorough investigations into suspected cases of internal theft, leading to the apprehension of responsible individuals.
Night Crew Stocker
Albertson's
12.2019 - 01.2021
- Streamlined stocking processes, implementing efficient techniques for timely completion of assigned tasks.
- Kept current with product knowledge, staying informed on new offerings and discontinued items to provide accurate information to customers as needed.
- Increased customer satisfaction through prompt assistance with locating items.
- Reduced out-of-stock occurrences by promptly replenishing shelves with accurate product placement.
General Merchandise Expert
Target
08.2019 - 11.2019
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Optimized product placement throughout the store based on analysis of sales data, leading to an increase in sales volume.
- Resolved customer issues promptly and professionally, ensuring continued loyalty to the brand.
- Contributed to overall store performance by consistently meeting or exceeding individual sales targets.
Film Crew Member
AMC Theatres
06.2017 - 06.2019
- Ability to effectively multi-task as needed, including but not limited to greeting guests, tearing and scanning tickets, checking ID's, directing guests, and answering guest questions
- Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
- Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
- Ability to work and meet deadlines with minimal supervision.
Event Host
Bowlero
10.2018 - 04.2019
- Create a personal connection with the event contact and ensure that all guest needs aren’t just met, but exceeded
- Liaise with managers, chefs, and service staff regarding event timing and any special requests
- Coordinate the setup of all tables/areas/supplies and manage the service of all food & beverage
- Suggestively sell “extensions” (i.e., additional entertainment or food & beverage) to the pre-ordered event food, beverage, and/or experience package
Sourcer
Adecco Staffing Agency
09.2016 - 11.2016
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Constructed physical advertising materials and strategically placed them in various locations to drive awareness.
- Completed various office tasks as assigned.
Education
No Degree - Administration of Justice
Pasadena City College
Pasadena, CA06.2025
Skills
- Internal Audits
- Physical Security
- Incident Reporting
- Access Control
- Asset Protection
- Case report writing
- Multitasking
- Excellent Communication
- Professionalism
- Interviews and interrogations
Timeline
Multi-Store Asset Protection Manager
Macy's
01.2021 - Current
Night Crew Stocker
Albertson's
12.2019 - 01.2021
General Merchandise Expert
Target
08.2019 - 11.2019
Event Host
Bowlero
10.2018 - 04.2019
Film Crew Member
AMC Theatres
06.2017 - 06.2019
Sourcer
Adecco Staffing Agency
09.2016 - 11.2016
No Degree - Administration of Justice
Pasadena City College
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