Steven Saenz
Long Beach,CA
Summary
International Logistics Coordinator managing air and ocean breakbulk operations, arrival notices, and file setup from pre-alert through cargo release. Coordinates ISF filing, customs clearance support, door deliveries, rate quotes, billing, and freight release with steamship lines, overseas agents, and CHB teams. Keeps import flows moving by resolving shipment issues and handling documentation with accuracy.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
International Air & Ocean Import Specialist
BTX Global Logistics
08.2022 - 09.2026
- Reviewed import documents for accuracy before forwarding files for customs clearance coordination.
- Managed arrival notice processing and shipment updates to keep customers informed throughout transit.
- Coordinated air and ocean import workflows across booking, tracking, and delivery milestones.
- Tracked cargo status through internal systems and followed up on delayed or missing shipments.
International FCL & LCL Import Customer Service
Shipco Transport
2019 - 07.2022
- FCL & LCL customer service, Freight Release, answer email request..
- Coordinated Door Deliveries per origin rated shipments
- Managed door deliveries as rated.
- Supported customs clearance coordination by collecting required information and escalating missing documentation when needed.
- Provide Inbound freight rate quotes per ovearseas agents requests.
- CFS / IPI managment
International Logistics Coordinator / BreakBulk
XPO Logistics
11.2012 - 02.2019
- Support $[number] in freight releases by collecting payments, obtaining original B/Ls, and clearing shipments with steamship lines and CFS warehouses.
- Process [number] arrival notices weekly while coordinating pre-alert files and import document intake across overseas offices and agents.
- Prepare arrival notices and ATME files, then enter shipment details from steamship lines and freight forwarders into active records.
- Distribute ISF documents to CHB teams and clients before vessel departure, supporting import compliance and customs clearance coordination.
- Review import documents from overseas agents and process files from pre-alert emails to keep shipments moving on schedule.
- Provide DAP, DDP, and DDU rate quotes for clients and overseas agents while supporting freight rate quoting requests.
- Resolve billing questions, manage exceptions, and deliver customer service for import files, door deliveries, and payment follow-up.
Import Coordinator
Pegasus Maritime Inc
03.2006 - 08.2011
- Processed [number] arrival notices daily from steamship lines and freight forwarders.
- Reviewed import documents from overseas agents and completed bill of lading processing for file setup and data entry.
- Filed ISF submissions and coordinated customs clearance support, door deliveries, and import compliance steps for customers.
- Coordinated CFS warehouse devanning, IPI services, freight releases, and final-destination routing for consolidated shipments.
- Troubleshot problem shipments using cargo tracking systems and managed exception management with overseas agents and clients.
- Handled billing, claims processing, and customer service while supporting team training and daily email communication.
Inbound Customer Service Rep
Maersk Customs Services c/o Office Team Rancho Dominguez
09.2005 - 03.2006
- Contacted ocean carriers and freight forwarders to obtain ETA updates and arrival notices for incoming shipments.
- Faxed FDA hold requests, diversion requests, and IT cancellations to support import compliance and shipment exception handling.
- Prepared inbound file setups and reviewed shipping documents to keep customs clearance coordination organized and accurate.
Import Coordinator
DGX / DHX Inc
08.2004 - 09.2005
- Reviewed import documents from overseas agents and entered shipment data from steamship lines and freight forwarders.
- Supported customers with customs clearance procedures, door deliveries, and import compliance questions.
- Coordinated with CFS warehouses on devanning consolidated containers and arranged fumigation with USDA and fumigation sites.
- Coordinated IPI services for shipments moving to final destinations and tracked exceptions during transit.
- Handled billing, customer service, and problem shipments while improving turnaround through tighter process follow-up.
Ocean Import Coordinator
Uti, United States Inc
02.2000 - 02.2004
- Coordinated documents for CFS warehouses on consolidated cargo and prepared 7512 import, transit, and export filings.
- Quoted freight rates to overseas offices and agents, supporting door-to-door pricing for secured accounts.
- Arranged final delivery destinations and freight release with CFS facilities and steamship lines.
- Supported customer service inquiries and followed shipment status through cargo tracking systems.
- Handled billing, P&L per file, and import compliance tasks for ocean freight files.
Breakbulk operations
L.E. Coppersmith Inc
10.1999 - 02.2000
- Prepare 7512 forms for inbound shipments and communicate requirements with overseas agents.
- Coordinate cargo release with the CFS warehouse and co-loader, using cargo tracking systems to monitor availability.
- Manage billing reconciliation and verify cargo availability before release to support accurate shipment processing.
- Deliver customer service to clients and CHBs by resolving shipment questions and coordinating updates.
- Support import compliance and customs clearance coordination through accurate document handling and follow-up.
Import Lead Agent
U-Freight America Inc
02.1998 - 09.1999
- Prepared and faxed Authority To Make Entry forms to CHB, authorizing brokers to submit customs entries for clearance.
- Prepared 7512 transshipment documents and coordinated in-bond processing for freight moving through import channels.
- Coordinated deliveries for VIP customers while handling customer service inquiries across import and shipping workflows.
Education
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Travel Trade Career Institute
01-1990
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Carson High School
Carson, CA01-1986
Skills
- Customer service
- Logistics
- Shipping & Receiving
- Process improvement
- Procurement
- Cargo tracking systems
- Bill of lading processing
- Import compliance
- Exception management
- Claims processing
- Team training
- Vendor management
- Customs clearance coordination
- Arrival notice processing
- Import document review
- Freight rate quoting
- Billing reconciliation
Certification
TSA certified.
Personal Information
Title: International Logistics Coordinator / BreakBulk
Timeline
International Air & Ocean Import Specialist
BTX Global Logistics
08.2022 - 09.2026
International Logistics Coordinator / BreakBulk
XPO Logistics
11.2012 - 02.2019
Import Coordinator
Pegasus Maritime Inc
03.2006 - 08.2011
Inbound Customer Service Rep
Maersk Customs Services c/o Office Team Rancho Dominguez
09.2005 - 03.2006
Import Coordinator
DGX / DHX Inc
08.2004 - 09.2005
Ocean Import Coordinator
Uti, United States Inc
02.2000 - 02.2004
Breakbulk operations
L.E. Coppersmith Inc
10.1999 - 02.2000
Import Lead Agent
U-Freight America Inc
02.1998 - 09.1999
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Carson High School
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Travel Trade Career Institute
International FCL & LCL Import Customer Service
Shipco Transport
2019 - 07.2022