Steven Salyers
Orlando,FL
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in coaching and mentoring teams to enhance performance and customer satisfaction. Proven track record in quality control and process improvement, fostering a collaborative environment that drives success. Adept at strategic planning and employee engagement, ensuring high standards and operational efficiency.
Overview
10
10
years of professional experience
Work History
Stocking 2 Team Lead
Walmart
Pompano Beach, FL
06.2023 - 07.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Bakery/Deli Clerk
Walmart
Pompano Beach, FL
12.2022 - 05.2023
- Provided personalized service for customers with dietary restrictions or preferences by suggesting appropriate alternatives from available options.
- Developed strong relationships with vendors to ensure consistent delivery of high-quality products at competitive prices.
- Demonstrated versatility by cross-training in multiple areas, including baking, deli preparation, cashier duties, and customer service.
- Contributed to a positive work environment through effective communication, teamwork, and a strong commitment to achieving store goals.
- Collaborated with team members to efficiently complete daily tasks such as stocking shelves, slicing meats, and packaging products.
- Received positive feedback from customers regularly due to exceptional interpersonal skills that fostered rapport building during their visits to the store''s bakery/deli section.
- Efficiently managed time by prioritizing tasks, delegating responsibilities where necessary, and working collaboratively with other team members to complete daily activities.
- Balanced multiple responsibilities concurrently while maintaining excellent organization skills under pressure during peak hours or busy seasons.
- Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and company policies.
- Managed inventory levels by conducting regular checks, rotating stock, and minimizing waste in both bakery and deli sections.
- Ensured a pleasant shopping experience by addressing customer concerns promptly and professionally.
- Increased sales by creating visually appealing displays of bakery and deli items.
- Implemented creative merchandising ideas for bakery and deli displays to attract customer attention and increase impulse purchases.
- Adhered to strict quality control measures for all perishable items in the bakery/deli department to maintain freshness standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Bakery Clerk
Publix
Hollywood, FL
11.2020 - 12.2022
- Coordinated with suppliers to secure timely deliveries of baking ingredients, preventing shortages.
- Collaborated with bakery team to introduce new, healthy baking options, responding to customer health trends.
- Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
- Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
Bakery Assistant
Broward Meat And Fish
Pembroke Pines, FL
02.2018 - 11.2020
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Ensured consistent quality of bakery products by conducting regular taste tests and adjusting recipes when necessary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Bakery Clerk
Western Beef
Pembroke Pines, FL
08.2015 - 02.2018
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery
Education
MacArthur High School
Hollywood, FL06.2015
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Process improvement
- Complaint resolution
- Production monitoring
- Employee evaluation
- Diversity and inclusion
- Influencing skills
- Relationship building
- Talent acquisition
- Resource allocation
- Deadline management
- Employee training
- Task delegation
- Strategic planning
- Problem-solving
- Employee engagement
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Staff education and training
- Goal setting
- Mentoring
- Complex Problem-solving
- Quality improvement
- Issue resolution
- Work planning
- Coaching
- Evaluating employee work
- Team Check-ins
- Safety processes and procedures
Accomplishments
I started my first job at $8.05 an hour and when that store was purchased by the owners of Broward Meat and Fish I got to know the owner and his family well. I gave them valuable information about how the store was being ran and they saw what i was bringing to the table and very shortly they gave me a raise to $10 an hour and a couple months later they promoted me to assistant manager of the bakery. I helped the owner and his family run that store at a time when there were only 3 Broward Meat and Fish locations and they have since then expanded more.
Timeline
Stocking 2 Team Lead
Walmart
06.2023 - 07.2025
Bakery/Deli Clerk
Walmart
12.2022 - 05.2023
Bakery Clerk
Publix
11.2020 - 12.2022
Bakery Assistant
Broward Meat And Fish
02.2018 - 11.2020
Bakery Clerk
Western Beef
08.2015 - 02.2018
MacArthur High School