Steven Sanders
Commerce,MI
Summary
Dynamic Datacenter Infrastructure Senior Engineer with extensive experience at AlixPartners, excelling in vulnerability management and team leadership. Proven track record in project management and technical innovation, mentoring junior engineers while implementing robust engineering solutions. Skilled in VMware and Windows systems, driving strategic initiatives to enhance service delivery and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Datacenter Infrastructure Senior Engineer, VP
AlixPartners
06.2016 - Current
- SCCM Maintenance, Updates to platform to ensure compliance. Packaging applications, updates, device collections, root cause analysis, monitoring and alerting.
- Vulnerability Management. I lead a virtual team within INF-OPS to delegate, analyze root cause and resolve security and third party updates.
- Four years of UCS experience including but not limited too: Domain Creation in UCSM, Template creation, Policy creation, and root cause analysis.
- VMware experience. Mainly deploying, updating, installing and modifying VMs.
- Working within a high functioning team
- On-call Responsibilities outside of working hours
- Experience in a 24x7x365 service delivery model
- Mentored junior engineers, sharing expertise and guiding their professional development.
- Windows systems experience including but not limited too; Windows server 2008-2022, Windows XP-11
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Documented and developed engineering procedures and processes.
- Designed, Engineered and implemented various technologies for various projects throughout tenure.
Technical Support Engineer
Apple
02.2014 - 01.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving technical issues promptly and effectively.
- Profile creation, implementation of devices such as iPhones and Mac Computers.
Support Technician
H&R Block
10.2008 - 01.2014
- Managed inventory of hardware components for timely replacement or repair as needed.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Responded to telephone, email and in-person inquiries regarding Office Computer operation, use and repair.
Education
No Degree - Computer Science
Wayne State University
Detroit, MI07-2010
Associate of Science -
Schoolcraft College
Livonia, MI06-2010
Belleville High School
Belleville, MI06-2005
Skills
- Leadership skills
- Team management
- Project management
- Technical presentation
- Innovation and creativity
- Product development
Timeline
Datacenter Infrastructure Senior Engineer, VP
AlixPartners
06.2016 - Current
Technical Support Engineer
Apple
02.2014 - 01.2016
Support Technician
H&R Block
10.2008 - 01.2014
No Degree - Computer Science
Wayne State University
Associate of Science -
Schoolcraft College
Belleville High School
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