Steven Sandoval
Pico Rivera,CA
Summary
Dedicated Senior Operations & Compliance Leader with 18+ years of experience optimizing processes and driving efficiencies in multi-location environments. Proven track record of successfully leading and managing teams to deliver outstanding results. Skilled in developing and implementing strategic initiatives to improve operational performance and exceed company goals. Strong communicator with a collaborative approach to fostering productive relationships with stakeholders at all levels. Passionate about continuous improvement and streamlining operations to drive sustainable growth and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VP, QC & Compliance Officer
City National Bank
09.2024 - Current
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed and implemented corrective action plans for compliance/risk issues.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Identified gaps in existing compliance processes and recommended updates.
- Provided compliance guidance/support 25 Credit Officers + 4 Credit Managers.
VP, Regional Operations Manager
City National Bank
10.2020 - 09.2024
- Developed and implemented regional operational strategies to improve efficiency and reduce costs by 15% for the San Diego, Orange County & Los Angeles Private Banking Markets.
- A dynamic change leader executing new operational risk initiatives/projects at the regional and enterprise level.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and streamline processes
- Led a team of 40+ colleagues across multiple locations to ensure seamless operations and exceptional customer service
VP, Lead Private Banking Officer
City National Bank
05.2016 - 10.2020
- Led a team of private banking officers, optimizing productivity and client satisfaction through effective leadership and guidance
- Fostered strong relationships with key stakeholders, including clients, senior management, and external partners to drive business growth, revenue streams and mitigate risk.
- Managed a portfolio of high-net-worth clients, providing personalized financial advice and solutions to meet their unique needs and goals
- Ensured compliance with all regulatory requirements and internal policies to mitigate risks and maintain a high standard of service
Client Service Manager
City National Bank
09.2014 - 05.2016
- Led a team of client service representatives to achieve a 95% satisfaction rate through effective communication and problem resolution
- Managed a portfolio of key client accounts, resulting in a 15% increase in revenue within the first year
- Conducted regular training sessions for client service staff to improve product, risk knowledge and customer service skills
- Collaborated with the Treasury sales and credit teams to identify opportunities for upselling and cross-selling to existing clients, leading to a 20% increase revenue.
- 2015 Top Sales & Service Client Service Manager
Education
Associates - Business Administration
Long Beach City College
Long Beach, CA06-2008
Skills
- Fluent in Spanish
- Microsoft Suite Proficient
- Digital literacy
- Project management
Certification
Human Resource Management California State University-Long Beach May 2015
Management Essentials City National University December 2014
Timeline
VP, QC & Compliance Officer
City National Bank
09.2024 - Current
VP, Regional Operations Manager
City National Bank
10.2020 - 09.2024
VP, Lead Private Banking Officer
City National Bank
05.2016 - 10.2020
Client Service Manager
City National Bank
09.2014 - 05.2016
Human Resource Management California State University-Long Beach May 2015
Management Essentials City National University December 2014
Associates - Business Administration
Long Beach City College
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