Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Steven Sandoval

Steven Sandoval

Lakewood,CA

Summary

Results-driven senior manager with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

VP, Regional Operations Manager

City National Bank
10.2020 - Current
  • Implemented targeted plans to boost efficiency across regional operations.
  • Directed successful launch of new operational risk initiatives.
  • Engaged in cross-functional collaboration to advance continuous improvement efforts.
  • Managed diverse team of 40+ employees to achieve high standards in customer service.
  • Managed deposit growth, consumer and small business credit expansion, and wealth management referrals.

VP, Lead Private Banking Officer

City National Bank
05.2016 - 10.2020
  • Optimized team performance through strategic leadership.
  • Strengthened collaboration with senior management and external partners to optimize revenue streams.
  • Oversaw high-net-worth client portfolios, delivering tailored financial strategies.
  • Mitigated risks through strict adherence to regulatory and internal compliance.

AVP, Client Service Manager

City National Bank
09.2014 - 05.2016
  • Achieved 95% satisfaction rate by leading client service team with strong communication and problem-solving skills.
  • Directed a portfolio of major client accounts, leading to a 15% rise in revenue within one year.
  • Facilitated ongoing training programs to improve staff's understanding of products and risks.
  • Partnered with Treasury sales and credit teams to uncover upselling and cross-selling opportunities with current clients.
  • Recognized as 2015's leading Sales & Service Client Manager.

Education

Associate - Business Administration

Long Beach City College
Long Beach, CA

Skills

  • Microsoft Suite Proficient
  • Project Management
  • Digital literacy

Certification

  • Human Resource Management, California State University-Long Beach, May 2015
  • Management Essentials, City National University, December 2014

Languages

Spanish
Full Professional

Timeline

VP, Regional Operations Manager

City National Bank
10.2020 - Current

VP, Lead Private Banking Officer

City National Bank
05.2016 - 10.2020

AVP, Client Service Manager

City National Bank
09.2014 - 05.2016

Associate - Business Administration

Long Beach City College

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