Steven Schell
Carmel,IN
Summary
Experienced and results-oriented Customer Success Manager with proven track record of effectively managing multiple accounts, driving sales and revenue growth, and implementing client on-boarding procedures. Demonstrates a strong customer focus, exceptional communication abilities, adept problem-solving capabilities, and a proven ability for leading and motivating teams to achieve success.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Bloomerang
01.2023 - Current
- Provide tailored solutions and product demonstrations to clients, addressing their specific needs.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Stay up-to-date on features and benefits of our SaaS products.
- Effectively communicate value proposition of our solutions to clients and leads.
- Be proficient in using relevant software and tools to effectively communicate and demonstrate our products.
Senior Account Manager
Orchard Software
01.2022 - 01.2023
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards
Account Manager
Orchard Software
02.2019 - 12.2021
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
- Devised strategies to perform at required goal level and achieve monthly quota
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Education
Bachelor of Science - Business Administration
University of Central Florida
Skills
- Inter-department collaboration
- Strategic Planning
- Customer Account Management
- Communication and interpersonal skills
- Problem solving
Accomplishments
Achieved President's Club in 2020, 2022, and 2023 by completing sales goals with accuracy and efficiency.
Timeline
Customer Success Manager
Bloomerang
01.2023 - Current
Senior Account Manager
Orchard Software
01.2022 - 01.2023
Account Manager
Orchard Software
02.2019 - 12.2021
Bachelor of Science - Business Administration
University of Central Florida
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