Steven Scholz
Summary
Accomplished Security Manager with 9 years of experience in Retail Loss Prevention within H&M Group. Committed to driving profitability and reducing shrink while maintaining the highest levels of integrity and respect. Proficient in Health, Safety, Asset Protection and Loss Prevention Programs. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
25
25
years of professional experience
Work History
Sales Market Security Manager
H&M Fashion USA, Inc.
06.2017 - Current
- Enhanced overall health, safety and security by creating a strong knowledge and feedback culture in the 804 Sales Market.
- Manage a team of Multi-Area Security Managers, providing regular training, development, and feedback to improved performance and professional growth.
- Improved response time to incidents & crisis events by developing effective lines of communication between Store, Sales and Security team members.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Increased employee safety through annual review and updates to Security Training Curriculum.
- Drive profitability and reduce shrink in Sales Market through Key Performance Indicators.
- Managed budgets effectively while procuring necessary equipment or resources to meet global standards and maintaining a secure environment.
- Work to meet and maintain Global Green Standard Security requirements.
District Security Manager
H&M Fashion USA, Inc.
01.2014 - 05.2017
- Enhanced overall health, safety and security by creating a strong culture in the 842 Sales District.
- Coach and inspire Store Managers, providing regular training, development, and feedback to improved performance and professional growth.
- Implement strategies and plans at the store level to mitigate shrink and maximize profitably.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Increased employee safety by driving completion of annual security trainings.
- Managed budgets effectively while procuring necessary equipment or resources to meet global standards and maintaining a secure environment.
- Conducted required Green Standard Audits to ensure policies, procedures and routines in place and adhered too.
Store Manager
H&M Fashion USA, Inc.
10.2007 - 01.2014
- Started in 2007 as Seasonal Sales Advisor. Held roles as FTSA and Department Manager before getting promoted to Store Manager in 2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies leading to strong shrink reduction
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Secured long term plans for succession planning and people development
Store Operations Manager
Hotskates Company
09.1998 - 08.2007
- Oversight of three locations, two in Orange County CA. and one in Medford OR.
- Manage staff of 15-20 people
- Oversight of all staff hiring and development
- Lead trainer of workshops on sales techniques
- Establish and oversee plans, budgets, and trends to maximize profitability
- Responsible for buying of all stock and merchandise
Education
High School Diploma -
Irvine High School
Irvine, CA06.1998
Skills
- Leadership/Management Skills
- Recruitment Skills
- Interpersonal and Relationship Building Skills
- Multi-task and Organizational Skills
- Safety and Security Regulations
- Loss Prevention Expertise
- Company Risk Management
- Investigation Techniques (Wicklander-Zulawski & Associates)
- Vendor Management
- Emergency Response and Management
skills
- Proficient with Microsoft & Google based programs
- Proficient with security equipment: intrusion detection devices, access control, and CCTV
- Proficient with current internal programs: Secure, Lima, Service Channel, Concur, and Workforce Management
- In process of obtaining LPC Certification
Timeline
Sales Market Security Manager
H&M Fashion USA, Inc.
06.2017 - Current
District Security Manager
H&M Fashion USA, Inc.
01.2014 - 05.2017
Store Manager
H&M Fashion USA, Inc.
10.2007 - 01.2014
Store Operations Manager
Hotskates Company
09.1998 - 08.2007
High School Diploma -
Irvine High School
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