Steven Schultheiss
Bellmore,NY
Summary
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills .Proven track record of enhancing customer satisfaction and streamlining backroom operations at Home Goods, showcasing exceptional attention to detail and team collaboration skills. Leveraged tech-savvy approaches to reduce merchandise shrinkage and improve inventory management, significantly boosting team performance and efficiency.
Overview
11
11
years of professional experience
Work History
Transporter
Massapequa Rehabilitation and Nursing Home
2022.02 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Helped patients complete activities of daily living.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Helped other staff with patient transfers by moving patients between departments.
Backroom Coordinator
Home Goods
2021.07 - 2022.02
- Performed database management and analysis of business functions and processes.
- Maintained inventory for back-office supplies, computers and work-stations.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
- Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
Associate
Home Goods
2013.07 - 2022.02
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Advanced Certificate - Medical Laboratory Technology
Hunter College of The City University of New York
New York, NY06.2017
Master of Science - Biomedical Sciences
Long Island University
Greenvale, NY06.2017
Bachelor of Science - Forensic Sciences
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2013
Skills
- Attention to Detail
- Time Management
- File Organization
- Team Collaboration
- Tech-Savvy
- Multitasking and Organization
Timeline
Transporter
Massapequa Rehabilitation and Nursing Home
2022.02 - Current
Backroom Coordinator
Home Goods
2021.07 - 2022.02
Associate
Home Goods
2013.07 - 2022.02
Advanced Certificate - Medical Laboratory Technology
Hunter College of The City University of New York
Master of Science - Biomedical Sciences
Long Island University
Bachelor of Science - Forensic Sciences
John Jay College of Criminal Justice of The City University of New York
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