Steven Sida
Lewisville,Texas
Summary
Experienced in customer service, Funeral Director with over 18 years of experience in death care industry. Excellent reputation for solving problems and improving customer satisfaction. Experienced in Listening/communication skills, customer service skills, computer skills and life skills would be great addition to any company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Funeral Director
Lucas Funeral Home Hurst
03.2023 - 02.2024
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Strived in a fast paced corporate type setting.
Licensed Funeral Director/Licensed Crematory Operator
Forest Ridge Memorial Park Chapel
08.2011 - 06.2022
- Secured many positive customer Google reviews by providing precise and honest care to families
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members
- Liaison between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements
- Communicated with insurance companies to secure death benefits for payment of services
- Picked up deceased at private homes, hospitals and county morgues
- Worked with families from time of passing to finale disposition in all aspects
- Educated families on what type of service best suites them and their costumes
- Manage crematory scheduling, and minor maintenance.
- Proficient in creating service folders, creative slide shows, entering death certificates in TxEver, obtaining cremation permits, burial transit permits and many other day to day operations
- Dressing loved ones and cosmetology
Funeral Director
Howard Mortuary Services
03.2009 - 01.2021
- Picked up deceased at private homes, hospitals and county morgues
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members
- Representing and maintained integrity of many funeral homes in North Texas
Funeral Director Assistant
Slay Memorial
04.2007 - 08.2009
- Supported funeral director with all facets of funeral service coordination
- Drove flower vehicle
- Witnessed grave closure
- Picked up deceased at private homes, hospitals and county morgues
Education
Associate of Science -
Dallas Institute of Funeral Service
Dallas, TX2007
High School Diploma -
Lewisville High School
Lewisville, TX2002
Skills
- Staff leadership and direction
- Outstanding customer service skills
- Attention to detail
- Product knowledge
- Client Centered
- Proficient with computers
- Multitasking
- Willing to adapt
- Contacting Insurance Comp
Certification
Licensed Texas Funeral Director #115880
Timeline
Funeral Director
Lucas Funeral Home Hurst
03.2023 - 02.2024
Licensed Funeral Director/Licensed Crematory Operator
Forest Ridge Memorial Park Chapel
08.2011 - 06.2022
Funeral Director
Howard Mortuary Services
03.2009 - 01.2021
Funeral Director Assistant
Slay Memorial
04.2007 - 08.2009
Associate of Science -
Dallas Institute of Funeral Service
High School Diploma -
Lewisville High School
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