Steven Silva
Los Angeles,CA
Summary
Versatile professional with a track record of enhancing customer satisfaction at Bed Bath & Beyond through exceptional service and empathy.
Skilled in route planning and safe driving while working Uber/Helios Distributions. Consistently ensuring timely deliveries and maintaining a positive attitude in high-pressure environments. Demonstrated ability to adapt and excel in diverse roles during my time with Schulberg Media Works, achieving high levels of efficiency and client trust.
Overview
10
10
years of professional experience
Work History
Game Booth Attendant
Helms & Sons
05.2015 - 09.2015
- Managed crowd control during peak times, ensuring guest safety and satisfaction throughout their visit.
- Demonstrated adaptability in managing various game booth types, quickly mastering new games and confidently leading guests through gameplay instructions.
- Implemented creative strategies to attract potential players, maximizing foot traffic at the game booth location.
- Maintained accurate cash handling practices, ensuring consistency and integrity in transactions.
- Adhered to company policies and regulations regarding game rules, safety protocols, and age restrictions for participants.
- Monitored inventory levels of prizes and supplies, alerting management when restocking was necessary to avoid shortages.
Customer Service Representative
Bed Bath & Beyond
09.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security
Cinema Security
07.2017 - 03.2018
- Implemented security structures to prevent unauthorized access and maintain location security.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Ensured optimal security measures were in place at each property by regularly updating and coordinating with other security personnel.
Production Assistant/Grip
Schulberg Media Works
01.2017 - 03.2020
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility as a PA, Set Design, Art Department and Prop Management.
- Operated camera, lighting and grip equipment to use during production process.
- Ensured safety protocols were followed on set, minimizing accidents and maintaining secure environment.
- Facilitated communication between different production departments, ensuring all team members were informed of updates.
Delivery Driver
Helios Distribution
02.2024 - Current
- Delivered packages business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Uber Driver
Uber
07.2018 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Education
Bachelor Of Arts - Film And Video Production
University of California, Santa Cruz
Santa Cruz, CA05.2015
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Safe driving
- Loading and unloading
- Heavy lifting
- Stocking and inventory
- Cargo handling
- Route planning
- Vehicle inspection
- Multitasking and organization
- Attention to detail
- Client relationship management
- Pre-trip and Post-trip inspections
- Four-axle vehicles
Timeline
Delivery Driver
Helios Distribution
02.2024 - Current
Uber Driver
Uber
07.2018 - Current
Security
Cinema Security
07.2017 - 03.2018
Production Assistant/Grip
Schulberg Media Works
01.2017 - 03.2020
Customer Service Representative
Bed Bath & Beyond
09.2015 - 07.2017
Game Booth Attendant
Helms & Sons
05.2015 - 09.2015
Bachelor Of Arts - Film And Video Production
University of California, Santa Cruz
Similar Profiles
Amanda WinchesterAmanda Winchester
Remote Executive Administrative Manager at Helms Home CareRemote Executive Administrative Manager at Helms Home Care
William Nicholas BattsWilliam Nicholas Batts
Intern at Liberty University: Helms School of GovernmentIntern at Liberty University: Helms School of Government
Marco OliveriMarco Oliveri
Valet Manager at Helms Bros Mercedes BenzValet Manager at Helms Bros Mercedes Benz