Summary
Overview
Work History
Education
Skills
Certification
Golfing, Fishing, Relaxing at the beach
Timeline
Generic
Steven Simmonds

Steven Simmonds

Retail
Conway,SC

Summary

With a strong background in the transportation industry, I have dedicated the past 12 years to contributing to the success of my family's business, Transport U LLC. Throughout my tenure, I have held various roles such as office manager, daily driver, logistics coordinator, and customer service representative. For the past 4 years, my focus has been on scheduling management, customer service, and data entry, allowing me to develop a comprehensive skill set in these areas. By leveraging my experience and expertise, I am well-equipped to make valuable contributions to any organization in need of a dedicated and versatile professional.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head Cashier

Lowes Home Improvment
11.2021 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Communicated with customers and team members to solve problems.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Office Manager & Driver

Transport U
11.2008 - Current
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Drafted biweekly time sheets for 90 executives and employees
  • Organized all new hire, security and temporary paperwork
  • Filled in as a driver that navigated the tri-state area
  • Driving hospital patients to and from doctors visits with a priority on customer service to maintain their level of satisfaction and being an extension of their care.

Nursing Assistant

UPMC Passavant Hospital
04.2006 - 06.2007
  • Maintained accurate records of patient care, condition, progress and concerns
  • Monitored vital signs, such as blood pressure and pulse
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Tested and recorded blood glucose levels
  • Changed sterile dressings
  • Provided pre- and post-operative care
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Education

Business Operations - Business Management

Penn Foster College
Scottsdale, AZ
03.2024

High School Diploma -

Pine - Richland Highschool
Gibsonia, PA
01.2003

Skills

  • Scheduling and logistics coordination for multiple drivers and route development
  • Fluent in all Microsoft Office Suite products and multiple CRM Systems
  • Experienced Driver - Small to larger vehicles in excess of 12 passenger (non-CDL)
  • CPR and First Aid
  • Loss Prevention
  • Equipment Troubleshooting
  • Payment Processing
  • Cash reconciliation
  • Shift Scheduling
  • Customer Service Management
  • Opening and closing procedures
  • Team Leadership

Certification

  • Lead Cashier, Lowe's Home Improvement - 3 years
  • CPR/AED Training - 10+ years
  • Customer Service - 10+ years

Golfing, Fishing, Relaxing at the beach

In my spare time I enjoy hitting the golf courses and spending time on the water fishing and relaxing on the beach.

Timeline

Head Cashier

Lowes Home Improvment
11.2021 - Current

Office Manager & Driver

Transport U
11.2008 - Current

Nursing Assistant

UPMC Passavant Hospital
04.2006 - 06.2007

Business Operations - Business Management

Penn Foster College

High School Diploma -

Pine - Richland Highschool

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Steven SimmondsRetail