Steven Simmons
Oklahoma City,OK
Summary
Operations Manager with a strong track record in driving performance and fostering a safety-first culture. Led teams to achieve record Safety Scores while improving operational efficiency through strategic oversight and mentorship. Expertise in cross-departmental collaboration and effective communication ensures alignment with organizational goals.
Overview
9
9
years of professional experience
Work History
Operation Manager - OKCA
Federal Express Corporation
Oklahoma City, OK
12.2023 - Current
- Champion and enforce a Safety-Above-All culture, overseeing day-to-day operations and managing assigned staff to ensure compliance, productivity, and safety excellence.
- Led the OKCA team to achieve the highest Safety Score in the station's history, demonstrating exceptional focus on safety, accountability, and team performance.
- Enhanced operational efficiency by implementing consistent follow-up processes and fostering accountability across team, positively impacting performance metrics.
- Mentored employees into leadership roles while onboarding and coaching new hires to ensure achievement of performance metrics.
- Collaborated with Sales Department to address customer needs, resulting in high satisfaction and seamless pickup and service delivery.
Operations Manager – HWOA
Federal Express Corporation
01.2022 - 12.2023
- Optimized sort operations to ensure timely processing and dispatch, improving overall workflow efficiency and meeting operational deadlines.
- Supported station audit preparation by verifying compliance and operational accuracy, contributing to successful audit outcomes.
- Led rollout of Nauto Camera at station, ensuring compliance with safety standards and operational requirements, enhancing overall safety protocols.
Operations Manager - MEMH
Federal Express Corporation
09.2019 - 01.2022
- Recognized as Operational Manager of the Year and Rookie Manager of the Year, reflecting exceptional leadership, performance, and operational excellence.
- Coordinated with over 50 outbound markets to ensure accurate processing and loading of small packages, enabling timely retrieval and seamless operations across all markets.
- Mentored employees through AIM process, coaching skill development and competency enhancement for advancement opportunities.
- Enhanced scan compliance and record-keeping across SPSS first-floor operations, leading to improved accuracy and operational efficiency.
Ramp Agent -MEMH
Federal Express Corporation
11.2017 - 09.2019
- Managed the weight and balance for multiple aircraft types including Boeing 777, MD11, MD10-30, MD10, Boeing 767, Airbus A300/A310, and Boeing 757, ensuring safe and efficient flight operations.
- Ensured smooth sort operations by coordinating workflow and guaranteeing the availability of all necessary equipment to maintain efficiency and productivity.
- Communicated effectively with GOC and ramp agents to facilitate timely and safe flight departures.
- Validated and submitted all flight-related documentation nightly, ensuring compliance and supporting smooth operational workflow.
Infantryman
US Army National Guard
Oklahoma City, OK
08.2024 - Current
- Planned and executed tactical operations, including reconnaissance, security, and combat missions, demonstrating strong decision-making under pressure.
- Executed complex missions in diverse environments, demonstrating adaptability, problem-solving, and strategic planning.
- Led and trained small teams in high-pressure environments, ensuring mission readiness, safety, and operational effectiveness.
- Performed risk assessments and implemented safety protocols, safeguarding personnel and equipment during operations.
- Collaborated across units and leadership levels, ensuring clear communication, coordination, and alignment with mission goals.
- Ensured operational readiness through oversight of equipment maintenance, supply accountability, and logistical coordination, supporting mission success.
- Developed leadership and mentorship skills, coaching junior soldiers to meet performance, safety, and mission objectives
- Managed sensitive and classified information, ensuring confidentiality and compliance with military protocols.
- Achieved recognition for discipline, initiative, and leadership by consistently meeting and exceeding operational performance standards.
Education
Bachelor of Business Administration -
University of Memphis
Memphis, TN08-2017
Skills
- Strategic Operations Oversight
- Safety compliance
- Process optimization
- Performance analytics
- Metrics tracking
- Expense & Resource Management
- Operational Training Programs
- Cross Departmental Collaboration
- Employee coaching
- Leadership in High-Pressure Situations
- Safety Culture Development
- Business tools expertise
AWARDS & RECOGNITION
Manager of the Year – Memphis Hub FY20 2020-05, Rookie Manager of the Year – Memphis Hub FY20 2020-05, Nauto Cup Safety Champion 2025-10, Truck Driving Championship 2026-06
ADDITIONAL EXPERIENCE
- Mission Work September 2016
- Engage in national mission work, supporting homeless shelters, local schools, and correctional facilities, as well as participating in community restoration projects and neighborhood outreach initiatives.
Timeline
Infantryman
US Army National Guard
08.2024 - Current
Operation Manager - OKCA
Federal Express Corporation
12.2023 - Current
Operations Manager – HWOA
Federal Express Corporation
01.2022 - 12.2023
Operations Manager - MEMH
Federal Express Corporation
09.2019 - 01.2022
Ramp Agent -MEMH
Federal Express Corporation
11.2017 - 09.2019
Bachelor of Business Administration -
University of Memphis