STEVEN SIMON
Tinton Falls,NJ
Summary
Ambitious Executive experienced in setting policies, enhancing performance, and streamlining processes. Achieved business sustainability and growth through effective relationship management and disciplined time management strategies. Focused on contributing to organizational success in a dynamic environment.
Overview
43
43
years of professional experience
Work History
Senior Area Business Executive
ALERE HOME MONITORING
09.2007 - Current
- Provide consultative sales of Patient Self Testing program into professional practices using tools and relationship building skills
- Identified and strengthened relationships with key facilities in region to enhance collaborative opportunities
- Conducted clinical discussions with facilities to demonstrate benefits of PST and align with industry trends
- Coach, train and mentor newly hired sales reps, inside sales partners, as well as other department personnel
- Work with all departments within the organization to identify and resolve issues both in the field and internally
- Continue to monitor trends in the industry and respond to needs accordingly
- Provide insight and guidance to Marketing and Patient Education as needs arise or as requested
- Provided product demonstrations and assisted with training sessions, coordinating with AHM staff and facility staff.
- Provided consultative reports to foster collaborative, results-oriented relationships with key accounts
- Develop and implement strategic plans with the inside sales team to continue to meet and exceed goals
- Protect existing business by working closely with Data Management partners to ensure facility needs are met
- Independent Diagnostic Testing Facility
- First outside sales representative for Quality Assured Services
- First Alere Home Monitoring Champion Club winner 2013
- First Senior Area Business Executive
- Met or exceeded goals for more than 7 years
- Identified and grew PST placements with some of the largest accounts in the country – Penn Cardiac Care at Mercer Bucks, NY Heart Center, etc
- Was instrumental in identifying, introducing and interviewing quality personnel (Bruce Aiken and others) when increasing sales force
- Managed 10 states at or above goal for almost 2 years before handing off to newly hired sales reps
- Managed Travel and Expense budget to continuously be at or below budget
Director Training and Sales Support
INTERNATIONAL TECHNIDYNE CORPORATION
11.2004 - 09.2007
- Established a Training Department to enhance employee onboarding and skill development.
- Conducted on-going training sessions concerning the technical aspects of all ITC products for Sales, Clinical Affairs and Technical Support departments, as well as any newly hired employees
- Conducted training sessions on the technical aspects of ITC products for Sales, Clinical Affairs, and Technical Support departments.
- Facilitated international training sessions for ITC employees and distribution partners, improving product understanding and application
- Collaborated with marketing, sales, and clinical affairs to develop training materials that effectively address customer needs
- Conducted periodic evaluations of the Technical Support and Sales departments to ensure adequate product knowledge
- Implemented WebEx web-based distance learning tool
- Assisted sales teams by providing training for diverse customer interactions and challenges.
- Worked closely with various pharmaceutical companies that use ITC products for new drug trials
- Served on ITC due diligence team for acquisitions
- Spoke at various symposia
- Manufacturer of medical instrumentation and devices
Manager Technical Services
INTERNATIONAL TECHNIDYNE CORPORATION
10.1989 - 11.2004
- Established a new Technical Service Department to enhance customer support.
- Managed five Technical Service Specialists
- Responded to incoming calls from customers, addressing inquiries and concerns. from customers, distributors and sales representatives
- Conducted investigations to identify and resolve customer problems efficiently. via telephone
- Met with high profile accounts and clinical study investigators
- Implemented the use of an Automated Call Distribution Center
- Generated and distributed reports on call center statistics to analyze performance and inform service improvements
- Developed a computerized resource library to streamline information access.
- Contacted customers and distributors regarding product upgrades and recalls
- Advised the Quality Assurance department of complaint trends from customers
- Implemented DataWorks complaint and return material authorization system
- Provided recommendations for technical specifications to support new product design. of technical specifications for design of new products
- Operated as a manufacturer specializing in medical instrumentation and devices.
Manager Trading Floor Operations
S.N.B. SECURITIES, INCORPORATED
02.1986 - 07.1989
- Managed trading floor operations and employees
- Monitored daily logistics of workflow and employee location
- Supervised, trained, and reviewed newly hired phone clerks to enhance team capabilities and service quality
- Monitored daily logistics of work flow and employee location
- Executed trades for customers
- Prepared monthly billing and commission statements for customers and stock brokers
- Prepared monthly billing and commission statements for customers and stock brokers, ensuring accuracy and timely delivery
- Executed trades for clients on a retail basis of stocks, bonds and other securities
Diener/Medical Technologist
JOHN F. KENNEDY MEDICAL CENTER
06.1983 - 02.1986
- Conducted autopsies with Pathologist
- Developed and maintained comprehensive records and procedures for morgue operations
- Conducted laboratory assays across multiple departments to support accurate diagnostics
- Supported patient care by performing phlebotomy draws in inpatient, outpatient, and emergency settings
Education
Degree - Medical Lab Technology (ASCP)
Lyons Institute
Clark, NJSkills
- Sales Strategy
- Business Development
- Salesforce
- Strategic planning
- Microsoft Office proficiency
- WebEx
- PowerBI
- DataWorks system
- JD Edwards
- Adobe Acrobat
Timeline
Senior Area Business Executive
ALERE HOME MONITORING
09.2007 - Current
Director Training and Sales Support
INTERNATIONAL TECHNIDYNE CORPORATION
11.2004 - 09.2007
Manager Technical Services
INTERNATIONAL TECHNIDYNE CORPORATION
10.1989 - 11.2004
Manager Trading Floor Operations
S.N.B. SECURITIES, INCORPORATED
02.1986 - 07.1989
Diener/Medical Technologist
JOHN F. KENNEDY MEDICAL CENTER
06.1983 - 02.1986
Degree - Medical Lab Technology (ASCP)
Lyons Institute