Steven Slocum
Brockton
Summary
Dynamic Automotive Technician with a strong work ethic and expertise in engine and electrical repair at Auto Doctor. Proven track record of enhancing customer satisfaction through timely service and effective communication. Recognized for mentoring junior technicians and implementing process improvements, leading to increased efficiency and repeat clientele. Highly motivated and adaptable in diverse environments.
Overview
1
1
Certification
Work History
Automotive Technician
Auto Doctor
2011 - 2025
- Diagnosed complex automotive issues using advanced diagnostic tools and equipment.
- Executed repairs on engines, transmissions, and braking systems to ensure vehicle saf
- Implemented process improvements to streamline service workflows, reducing turnaround times for customer vehicles.
- Maintained up-to-date knowledge of automotive technology advancements to provide informed service recommendations.
- Maintained a clean and organized work areas
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
Delivery Driver
Cousin’s Filter Service
1997 - 2023
- Delivered products efficiently, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and documentation for compliance and tracking purposes.
- Conducted routine vehicle inspections to uphold safety standards and operational readiness.
- Navigated routes effectively, optimizing delivery times through strategic planning.
- Answer phones and process billing paperwork
Delivery Driver
W.B. Mason Company
2001 - 2006
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Automotive Technology W/ Ford (fact) Credentials - Automotive
Universal Technical Institute
Norwood, MA12-2010
GED -
Brockton High
Brockton, MA06-2002
Skills
- Strong work ethic
- Mounting and Balancing of tires
- Attention to detail
- Engine and Electrical repair
- Highly motivated
- Adaptability in diverse environments
Certification
EPA 609 Certified
Timeline
Automotive Technician
Auto Doctor
2011 - 2025
Delivery Driver
Cousin’s Filter Service
1997 - 2023
Delivery Driver
W.B. Mason Company
2001 - 2006
Automotive Technology W/ Ford (fact) Credentials - Automotive
Universal Technical Institute
GED -
Brockton High