Overview
Work History
Education
Skills
Timeline
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Steven Smith

Crestview,FL

Overview

6
6
years of professional experience

Work History

Produce Manager

Walmart
05.2018 - 11.2022
  • Coached and mentored new team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Assisted customers with produce questions.

Technical Support Representative

Asurion
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Personal Shopper

Walmart
05.2022 - 11.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Education

High School Diploma -

Crestview High School
Crestview, FL

Associate Of Applied Business - Business Management

Northwest Florida State College
Niceville, FL

Skills

  • Software Diagnosis
  • Application Support
  • Software Installation
  • Technical Support
  • Customer Service
  • Personal management

Timeline

Personal Shopper

Walmart
05.2022 - 11.2023

Produce Manager

Walmart
05.2018 - 11.2022

Technical Support Representative

Asurion

High School Diploma -

Crestview High School

Associate Of Applied Business - Business Management

Northwest Florida State College

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Steven Smith