Steven Smith
Crestview,FL
Overview
6
6
years of professional experience
Work History
Produce Manager
Walmart
05.2018 - 11.2022
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
Technical Support Representative
Asurion
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Personal Shopper
Walmart
05.2022 - 11.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Crestview High School
Crestview, FLAssociate Of Applied Business - Business Management
Northwest Florida State College
Niceville, FLSkills
- Software Diagnosis
- Application Support
- Software Installation
- Technical Support
- Customer Service
- Personal management
Timeline
Personal Shopper
Walmart
05.2022 - 11.2023
Produce Manager
Walmart
05.2018 - 11.2022
Technical Support Representative
Asurion
High School Diploma -
Crestview High School
Associate Of Applied Business - Business Management
Northwest Florida State College