Steven Smith
Sunbury,Ohio
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Collaborative leadership style with adaptability to changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager, IT Applications and Technical Services
Bob Evans Foods
02.2022 - 08.2025
- Lead diverse team supporting enterprise applications ServiceNow, SharePoint, PowerApps/Power Automate, Automic UC4, IBM B2Bi, and Oracle Demantra.
- Led successful implementation of Oracle Integration Cloud (OIC) from RFP, vendor selection, requirements, development to integration deployment.
- Coordinated testing efforts for Oracle EBS upgrade from 12.2.4 to 12.2.13.
- Manage multiple vendor relationships and offshore application support teams.
Project Manager 2/Scrum Master
Compugain/PNC
05.2021 - 02.2022
- Supported workflow application enhancements for “Change@PNC” program.
- Developed user stories and test cases in Jira and performed testing Jira X-Ray.
Principal Consultant
Aimpoint Consulting
06.2019 - 05.2021
- Small business product development consultant including market research and penetration analysis, business plan reviews and B2B marketing.
- Led iterative product development and grooming sessions.
- Provided application evaluation, implementation, and training services.
Business Analyst Lead
Apex Systems/Huntington National Bank
02.2019 - 06.2019
- Led team to review as-is vs. proposed changes for the NetOxygen mortgage origination platform.
- Developed monthly deck in HP ALM, MicroStrategy, Access, Excel and SharePoint tracking time burn-down, operational efficiency and YTD milestones, timelines, and forecasts.
Applications Support Lead – Continual Service Improvement
JPMorgan Chase
01.2018 - 11.2018
- Led Chase Consumer & Community Banking Production Management effort to move Permit to Operate (PTO) process to Jira; reviewed all non-functional requirement checklist items and embedded them to existing Jira epics.
- Owned Application Support reporting and metrics; using Tableau, Excel, and PowerPoint.
- On project leadership team to create the Chase Incident Response Center.
Applications Support Manager – Auto Finance
JPMorgan Chase
01.2015 - 12.2017
- Led 24/7/365 team of 23 L2 analysts across three sites in the U.S. and India covering triage, mitigation, and reporting of all Auto Finance incidents.
- Owned Auto ITSM: incident, problem and change management, process improvement and monitoring.
- Implemented self-service KPI reporting for daily transaction data, resulting in enhanced change success rates and reduced mean time to repair.
- Initiatives reduced customer impacts 34% in 2016, 51% in 2017 and P1 tickets 68% 2016-2017.
Business Manager – Chase Data Management
JPMorgan Chase
01.2014 - 12.2014
- Tracked budgetary forecast for all staff and reconciled vendor task orders to forecasts.
- Covered headcount, job requisitions and contractor tenure analysis reporting.
- Led weekly meetings with senior management to review staffing levels, upcoming projects, projected contractor hires and bulk buys.
Project Manager – Release Management, Servicing & Default
JPMorgan Chase
01.2012 - 12.2013
- Implemented Bi-Monthly Release (BMR) process which added six interim releases to existing quarterly release process.
- Personally analyzed Chase Servicing & Default applications for inclusion in Bi-Monthly Releases, successfully achieving a 95% participation rate.
- Developed Scope Manager role for BMR team: Liaison between LOB, IT and Demand Management team for review, evaluation and recommending projects to include in release.
- Manned Command Center for deployment, tracking and addressing issues.
- Defined reporting needs, developed, and produced monthly BMR Metrics.
Service Delivery Analyst – Servicing & Default Production Standards
JPMorgan Chase
02.2010 - 12.2011
- Senior BA/PM – reviewed IT development pipeline for Production Support impact and non-functional requirement completion.
- IT Project Manager on CoreLogic CMAX upgrade project.
- Managed Permit to Operate (PTO) process to assure Production Support sign-off prior to project deployment.
Senior Operations Specialist – Default Systems Support
JPMorgan Chase
02.2008 - 01.2010
- Supported five core default and support applications, including systems analysis, maintenance, testing and deployment of enhancements, managing a staff of 5 Business Analysts and Project Managers across 4 U.S. sites.
- Led conversion effort for LPS Desktop application as part of Washington Mutual acquisition.
- Facilitated JAD sessions with IT and LOB to determine workflow requirements for DRI conversion.
- Owned rules engine for DRI application, including requirements gathering, system configuration, testing (HP Quality Center) and implementation.
Education
Bachelor of Arts - Political Science
The Ohio State University
Columbus, Ohio01.1994
Skills
- Proficient in Agile and Waterfall methodologies
- Procedure documentation
- Stakeholder requirements analysis
- Supplier relationship management
- Planview project management
- Jira workflow optimization
- Skilled in creating Visio flowcharts
- Tableau data visualization
Certification
- ITIL Foundation in Service Management PeopleCert Nov. 2013 Certificate ID: GR750077368SS
- SixSigma Yellow Belt Professional 6sigmastudy Nov. 2020 Certificate ID: 738427
- Scrum Master Scrumstudy Dec. 2020 Certificate ID: 812987
Timeline
Manager, IT Applications and Technical Services
Bob Evans Foods
02.2022 - 08.2025
Project Manager 2/Scrum Master
Compugain/PNC
05.2021 - 02.2022
Principal Consultant
Aimpoint Consulting
06.2019 - 05.2021
Business Analyst Lead
Apex Systems/Huntington National Bank
02.2019 - 06.2019
Applications Support Lead – Continual Service Improvement
JPMorgan Chase
01.2018 - 11.2018
Applications Support Manager – Auto Finance
JPMorgan Chase
01.2015 - 12.2017
Business Manager – Chase Data Management
JPMorgan Chase
01.2014 - 12.2014
Project Manager – Release Management, Servicing & Default
JPMorgan Chase
01.2012 - 12.2013
Service Delivery Analyst – Servicing & Default Production Standards
JPMorgan Chase
02.2010 - 12.2011
Senior Operations Specialist – Default Systems Support
JPMorgan Chase
02.2008 - 01.2010
Bachelor of Arts - Political Science
The Ohio State University
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