Steven Sonder
Sacramento,CA
Summary
Dynamic Counter Manager at Nordstrom with a proven track record in enhancing customer engagement and driving sales through effective merchandise displays and personalized service. Skilled in product knowledge and team collaboration, I successfully organized promotional events that boosted brand visibility and fostered customer loyalty.
Articulate Manager with 30-year background meeting sales goals by creating interest in company's products. Flexible and communicative professional with solid understanding of Luxury Fragrance industry. Motivated to maintain customer satisfaction and contribute to company success by establishing rapport with customers through event planning, and brand awareness.
Overview
33
33
years of professional experience
Work History
Counter Manager Jo Malone London
Nordstrom
08.1992 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to attract customer attention and promote sales.
- Collaborated with team members to ensure efficient store operations and customer service.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experience.
- Engaged in ongoing training to develop product knowledge and improve sales skills.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Organized sale events and created eye-catching product displays to attract customers to Jo Malone London counter.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
Education
High School Diploma -
Elk Grove High
Elk Grove, CAGED -
Sacramento City College
Sacramento, CASkills
- Customer assistance
- Customer engagement
- Inventory counting
- Product knowledge
- Goal setting
- Team development
- Stock replenishment
- Customer consultations
- Merchandise display
- Event planning
- Product merchandising
- Teamwork and collaboration
- Multitasking
Timeline
Counter Manager Jo Malone London
Nordstrom
08.1992 - Current
High School Diploma -
Elk Grove High
GED -
Sacramento City College
Nordstrom Customer Service All-Star
I was awarded Nodstrom's highest honor of Customer Service All-Star twice in my 30 year career.
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