Steven Soto
McKinney
Summary
Experienced in thriving high-volume environments, polished hospitality professional with a proven track record of success. Exceptional communication skills enable delivery of pleasant and personable service, ensuring efficiency. Strong focus on customer satisfaction, service-oriented with excellent organization and task-management abilities.
Overview
7
7
years of professional experience
Work History
Security/Bellman
Radisson Hotels, LLC
05.2024 - 01.2025
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Delivery Driver
Colorado Springs
06.2022 - 05.2024
- Inbound Deliver products and goods in a timely manner
- Provide customers with communication if the product is unavailable
- Maintain a 5 star customer service rating
Lot Tech, Porter, Detail tech
Bob Penkhus Automotive
05.2021 - 06.2022
- Ensure proper organization of vehicles, cleanliness of vehicles interior and exterior
- Fuel vehicles before test drives and prior to delivery after sale
- Move the customer vehicle to the proper bay for maintenance per policy and park in the assigned location
Store Management
CVS/ Caremark
01.2018 - 11.2019
- Ensure completion of opening or closing duties
- Leads staff to ensure each employee builds customer loyalty through exceptional customer service
- Maintain constant communication with both staff and management
- Maintain compliance with protocol and safety for pharmaceuticals and HIPPA policy
Education
High School Diploma - National Technical Honor Society for Medical Science, AVID Leaders of America, Welding, Auto Tech
Mckinney High School
Mckinney, TX05.2007
Skills
- Exceptional Customer Service
- 8yrs Management experience
- CPR/ First Aid Certified
- Ability to improvise, adapt and overcome
Awards
- National Technical Honor Society
- Peer mediation
- Health Occupation Students of America
Timeline
Security/Bellman
Radisson Hotels, LLC
05.2024 - 01.2025
Delivery Driver
Colorado Springs
06.2022 - 05.2024
Lot Tech, Porter, Detail tech
Bob Penkhus Automotive
05.2021 - 06.2022
Store Management
CVS/ Caremark
01.2018 - 11.2019
High School Diploma - National Technical Honor Society for Medical Science, AVID Leaders of America, Welding, Auto Tech
Mckinney High School
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