Miles Jones
Newport Beach,CA
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service and satisfaction in fast-paced environments. Expertise in managing valet services, bellman operations, and in-room dining attendant roles ensures a seamless guest experience through effective communication and quick problem-solving skills. Strong adaptability and teamwork abilities align with evolving needs, while a meticulous approach to task management guarantees a clean and organized workspace. Committed to upholding high service standards, comprehensive knowledge of safety protocols and customer service best practices fosters reliability and promotes positive interactions at every opportunity.
Overview
5
5
years of professional experience
Work History
Valet, Bellman, Room Service
Santa Barbara Inn
08.2024 - 07.2025
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
Bellman / Valet / Room Service
Montecito Inn
10.2021 - 05.2023
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Escorted guests to assigned rooms and transported luggage.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Transferred luggage, bags, and other items from vehicles and the main lobby to and from guest rooms.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Maintained accurate records of parked vehicles'' locations within designated area, ensuring faster retrievals.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
Customer Service Advisor
Newport Imports
06.2020 - 07.2021
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Described product highlights and benefits to help guide purchasing decisions.
Education
Business Administration
University of California, Irvine
Irvine, CAAssociate of Arts - Business Administration
Santa Barbara City College
Santa Barbara, CA06-2025
High School Diploma -
Santa Barbara Senior High School
Santa Barbara, CA06.2022
Skills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Professional appearance
- Team player attitude
- Ability to follow directions
- Reliability and punctuality
- Hotel operations
- Effective problem solving
- Quick decision making
- Patience and composure
Personal Information
Timeline
Valet, Bellman, Room Service
Santa Barbara Inn
08.2024 - 07.2025
Bellman / Valet / Room Service
Montecito Inn
10.2021 - 05.2023
Customer Service Advisor
Newport Imports
06.2020 - 07.2021
Associate of Arts - Business Administration
Santa Barbara City College
High School Diploma -
Santa Barbara Senior High School
Business Administration
University of California, Irvine