Steven stamberger
Tampa
Summary
Dynamic leader with strong public speaking and exceptional communication skills. Experienced in engaging customers and developing strategic plans that drive sales growth and enhance service quality.
Overview
18
18
years of professional experience
Work History
Tour Guide
Tampa Bay Tours
Tampa, FL
01.2018 - Current
- Led engaging city tours, showcasing historical landmarks and local culture.
- Developed personalized itineraries based on guest interests and preferences.
- Ensured safety compliance while managing large groups during tours.
- Trained new tour guides on company policies and best practices.
Manager, Sales and Customer Support
Tabanero Cigars
Ybor City
01.2011 - Current
- Led sales team to exceed quarterly targets through effective training and support initiatives.
- Implemented customer feedback systems to enhance service quality and response times.
- Developed strategic sales plans aligning with market trends to drive revenue growth.
- Mentored staff on best practices in customer engagement and conflict resolution techniques.
Restaurant General Manager
Historic Hospitality
Ybor City
06.2008 - 01.2011
- Streamlined operations, enhancing efficiency across front and back of house departments.
- Developed training programs, improving staff performance and customer service standards.
- Implemented cost control strategies, optimizing inventory management and reducing waste.
- Led team in achieving high service quality scores through proactive staff engagement and feedback initiatives.
Education
Bachelor of Science - Criminology
LaSalle College
Philadelphia, PA05-1978
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
Timeline
Tour Guide
Tampa Bay Tours
01.2018 - Current
Manager, Sales and Customer Support
Tabanero Cigars
01.2011 - Current
Restaurant General Manager
Historic Hospitality
06.2008 - 01.2011
Bachelor of Science - Criminology
LaSalle College