Steven Stockton
Tigard
Summary
Data center technician with a strong record of managing critical infrastructure and enhancing operational efficiency across multiple facilities. Developed and executed cable management strategies ensuring compliance with industry standards, while streamlining troubleshooting processes to resolve client issues rapidly and effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Center Technician
Salute Mission Critical
04.2022 - Current
- Oversaw operational management across four data center facilities in Hillsboro, Oregon.
- Possess extensive expertise in managing diverse cabling types, including optics and fiber infrastructure.
- Developed and executed cable management strategies ensuring compliance with Cloudflare standards.
- Managed comprehensive rack decommissioning projects, focusing on the systematic removal of client equipment and cabling.
- Streamlined resolution of client-submitted tickets by troubleshooting and resolving issues with malfunctioning data center equipment.
- Leveraged specialized tools, including optical power meters, optics cleaning devices, loopback patch cables, and standard hand tools, to enhance operational efficiency.
- Specialized in configuring and deploying rack and stack systems to enhance infrastructure reliability.
- Installed over 600 client cross-connects while maintaining clear communication with clients regarding project status.
- Oversaw receiving and shipping of client hardware during night shift, ensuring accurate documentation and secure storage in designated holding areas.
- Conducted software upgrades on servers, routers, and switches.
- Addressed client inquiries related to installation troubleshooting, decommissioning, rack and stack setups, cable management, and cross-connect services to enhance service delivery.
- Assisted in planning and implementing cabling upgrades and system migrations for data centers.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Monitored data center operations for optimal performance and reliability.
Team Lead
Target
12.2020 - 04.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led team in achieving daily operational goals and maintaining store standards.
- Ensured a positive customer experience through effective service and support.
- Resolved customer inquiries and issues promptly, contributing to high satisfaction levels.
- Coordinated merchandise restocking and organized sales floor displays to enhance shopping experience.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Identified opportunities for process improvements and implemented changes.
General Manager
Arby's Restaurant
McMinnville
02.2016 - 11.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and performance evaluations for team effectiveness.
- Developed and implemented training programs for new employees.
- Controlled inventory levels to maintain product availability and minimize waste.
- Enforced health and safety standards in compliance with regulations.
- Coordinated marketing initiatives to boost customer engagement and sales.
- Analyzed financial reports to manage budgetary practices effectively.
Education
High School Diploma -
Beaverton High Scool
Beaverton, OR06-2005
Certificate of Technical Studies - Information Technology
Portland Community College
Portland, OR01-2017
Some College (No Degree) - Applied Science
Portland Community College
Portland, ORSkills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- System upgrades
- Technical training
- Asset management
- Vendor management
- Process improvement
- Team leadership
- Team collaboration
- Effective communication
- Decision-making
- Relationship building
Certification
- Osha 30
- CPR
- Forklift
Military
Branch: United States Army
Service Country: United States
Rank: Corporal
May 2007 to March 2014
Military Police Officer
Team Leader
Commendations:
Solider of the year (2010)
Army Achievement Medal (2009, 2010, 2014)
Army Good Conduct Medal (2010, 2013)
Afghan Campaign Medal with Campaign Star (2012)
Overseas Ribbon (2008, 2012)
National Defense Service Medal (2009)
Officer Professional Development Ribbon (2009)
NATO Medal (2009)
Driver Mechanic Badge (2009)
Iraq Campaign Medal with 2 Campaign Stars (2008)
Global War on Terrorism Service Ribbon
Timeline
Data Center Technician
Salute Mission Critical
04.2022 - Current
Team Lead
Target
12.2020 - 04.2022
General Manager
Arby's Restaurant
02.2016 - 11.2019
High School Diploma -
Beaverton High Scool
Certificate of Technical Studies - Information Technology
Portland Community College
Some College (No Degree) - Applied Science
Portland Community College