STEVEN STOKES

Summary

Retail Leader with 13+ years at Walgreens, experienced in staff supervision, operations, and customer service. Hands-on and results-driven, skilled in resolving customer concerns, streamlining daily operations, and supporting team growth. Seeking to lead a department where strong leadership and clear communication drive success.

Overview

years of professional experience

Work History

Person-in-Charge (PIC) / Liquor Department Lead

Safeway

Leavenworth, WA

09.2025 - Current

Serve as Person-in-Charge responsible for maintaining smooth daily store operations and supporting shift leadership when management is unavailable.
Manage liquor department operations including ordering, vendor coordination, inventory control, and regulatory compliance for alcohol sales.
Execute monthly promotional schematic changes and support Safeway home shopping order fulfillment.

Shift Lead

Walgreens

Issaquah, WA

01.2012 - 08.2025

Supervised and supported staff during shifts, delegating tasks, giving clear direction, and following up to ensure completion.
Acted as a key point of contact for customer concerns, delivering timely and effective resolutions to maintain loyalty and satisfaction.
Executed planograms and merchandising resets to optimize product visibility and maximize sales performance.
Managed cash-handling operations including daily deposits, safe balancing, and store opening/closing procedures; investigated discrepancies, corrected errors, and trained staff on proper cash management.
Coordinated vendor deliveries and maintained accurate inventory to reduce shrink.
Held sole keyholder responsibility during assigned shifts, exercising independent decision-making and ensuring store safety and security.
Supported pharmacy operations beyond assigned role, demonstrating adaptability and commitment to compliance and customer care.
Trained and coached new employees on company policies, procedures, and best practices, improving onboarding efficiency and long-term performance.

Education

Associate of Business -

North Seattle Community College

Seattle, WA

06-2019

Skills

Leadership & Staff Supervision
Customer Service Excellence
Communication & Conflict Resolution

Cash Handling & Daily Operations
Merchandising & Planogram Execution
Vendor Relations & Inventory Control

LANGUAGES

German

Professional Working

ADDITIONAL HIGHLIGHTS

13+ years of proven reliability and advancement within a single company.
Strong hands-on management style, with a focus on accountability and team success.
Recognized for adaptability and dedication during challenging workplace environments.

Timeline