Steven Sturdivant
Fenix Heating & Cooling
Wichita,KS
32
years of professional experience
Detail oriented, results-driven employee with a commitment to quality and service. Experienced in training and optimizing processes, ready to drive operational excellence and support team success.
Work History
HVAC Installer
12 Years 3 Months- Installed complete HVAC systems in new home construction, ensuring compliance with code, safety, and quality standards.
- Collaborated with team enhancing operational efficiency.
- Trained new and beginning installers, improving skills, reducing installation errors and teaching safety standards.
- Assisted in service department as needed in changing out existing equipment during peak business seasons.
- Communicated with builders and superintendents to assure satisfaction through installation.
HSI Customer Service Representative
2 Years- Resolved customers HSI and cable television issues through effective communication and problem-solving techniques.
- Set up service calls as needed to examine or repair company related service delivery issues.
- Assisted in training new team members on company policies and procedures.
- Mentored junior representatives, promoting best practices in customer engagement, issue resolution and software navigation.
Call Center Supervisor
2 Years- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, promoting effective communication and customer service skills.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Resolved escalated customer issues, maintaining high satisfaction levels through effective problem-solving strategies.
- Analyzed call center data to identify trends, arranging strategic allocations for resources and staffing needs.
Staffing Coordinator
2 Years- Coordinated recruitment efforts to meet staffing needs across various client sectors.
- Receiving and reviewing applications, hiring and job placement, new hire orientation.
- Developed and maintained relationships with clients to understand workforce requirements and preferences.
- Implemented process improvements that enhanced candidate sourcing and selection efficiency.
- Collaborated with employees to understand specific position requirements and develop tailored recruitment strategies.
Quality Assurance Lead
3 Years- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented protocols to ensure optimal functionality of credit reporting systems.
- Mentored junior customer service members, fostering skill development and promoting best practices in assisting customers with credit reporting procedures.
- Collaborated with team to consolidate and unify customer correspondence across three nationwide locations regarding credit reporting procedures.
- Developed spreadsheets to report call monitoring statistics for customer service representative supervisors.
Education
High School Diploma
Skills
Blueprint Reading
Ductwork installation
Sheet metal fabrication
Duct design
OSHA compliance
Attention to detail
Quality-focused
Construction Minded
Computer skills
Strong work ethic
Team Minded
Adaptive Fast Learning
Timeline
HVAC Installer
Fenix Heating & Cooling
05.2014 - CurrentRead More
HSI Customer Service Representative
Cox Communications
10.2001 - 10.2003Read More
Call Center Supervisor
Collections Etc.
10.1999 - 10.2001Read More
Staffing Coordinator
Dunhill Staffing
10.1997 - 10.1999Read More
Quality Assurance Lead
Trans Union Credit Bureau
10.1994 - 10.1997Read More
Southeast High School
High School Diploma
Read More